Auto Parts Counterperson

Aston Carter•Horsham Township, PA

23h•$20 - $32•Onsite

About The Position

A highly reputable dealership is looking for an Auto Parts Counterperson to join their team! This role includes a large range of duties including but not limited to supporting the parts department by assisting customers and technicians in identifying, locating, and obtaining the correct automotive parts. This role combines customer service, parts knowledge, and basic computer skills to ensure efficient operations and a positive experience for both internal and external customers, and much more!

Requirements

1–2 years of dealership or retail automotive parts experience.
Strong customer service skills with the ability to communicate clearly and professionally in person and over the phone.
Proficiency in Microsoft Office applications.
Ability to work collaboratively with technicians, the parts manager, and other team members.
Attention to detail to ensure accurate parts selection, ordering, and documentation.
Basic understanding of automotive parts and their applications, or the ability to learn quickly.

Responsibilities

Assist customers in identifying and selecting the appropriate parts for their vehicles, providing accurate information and guidance.
Provide technicians with the correct parts required for customer vehicles to support efficient and accurate repairs.
Collaborate with the parts manager to locate and source any parts that are not currently in stock.
Communicate with customers regarding the status of special-order or backordered parts and notify them promptly when parts arrive.
Serve as a backup to the stocking clerk as needed, helping to receive, organize, and maintain inventory in the stockroom.
Maintain a professional, friendly, and helpful demeanor when interacting with customers, technicians, and other staff members.
Use computer systems, including Microsoft Office and dealership software where applicable, to look up parts, process orders, and maintain accurate records.
Support overall parts department operations by helping keep the counter and stock areas organized, clean, and efficient.
Perform other duties as assigned.