Auto Parts Counter Sales Representative - PA

CJ Pony Parts • Harrisburg, PA

4d • Onsite

About The Position

The Auto Parts Counter and Sales Representative provides knowledgeable, friendly service to customers in our showroom and through multiple communication channels. This role supports both in-person retail operations and call center activities, ensuring an exceptional customer experience for automotive enthusiasts. A strong understanding of automotive parts, especially classic and modern Mustangs, is key to success in this position.

Requirements

• High school diploma or GED required
• At least one year of relevant experience preferred, ideally in a call center or automotive retail environment
• Strong customer service and communication skills
• Ability to handle customer concerns professionally and effectively
• Comfortable working across phone, ticketing systems, and live chat channels
• Basic math and problem-solving skills related to orders and pricing
• Proficiency with Microsoft Office and CRM or ERP systems

Nice To Haves

• Automotive education is a plus

Responsibilities

• Greet and assist customers in the showroom with selecting and purchasing automotive parts
• Answer questions about product specifications, availability, and compatibility
• Process orders, returns, and exchanges accurately and efficiently
• Support the call center by answering incoming sales calls and assisting in the queue
• Provide expert guidance and resolve customer inquiries over the phone
• Manage and update work tickets, ensuring timely resolution
• Engage customers through live chat to provide real-time support
• Maintain a clean and organized showroom and counter area
• Collaborate with team members to ensure smooth daily operations
• Stay current on product knowledge, industry trends, and new releases
• Assist with inventory tasks including restocking and cycle counts
• Perform other duties as assigned

Benefits

• Bonus program eligibility after 6 months
• Paid time off
• Company paid holidays
• Medical, dental, and vision insurance with affordable options
• Health savings account with company contribution
• Life and short-term disability insurance
• 401(k) with 4 percent company match and profit sharing
• Employee assistance program
• Casual dress

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED