Auto Major Case Specialist - Diamond Bar, CA
About The Position
This role is eligible for a sign-on bonus of up to $20,000. When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most. As a Major Case Specialist, you are responsible for investigating, evaluating, reserving, negotiating, and resolving complex, serious and severe claims typically with full damage value for average claim $500,000 to over a multi-million dollar value. You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders.
Requirements
- Bachelor’s Degree.
- Ten years of experience in handling major Auto claims and managing litigation and complex negotiations.
- Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
- Able to make independent decisions on most assigned cases without involvement of management.
- Thorough understanding of business line products, policy language, exclusions, and ISO forms.
- Demonstrated ability of strategic claims handling practices.
- Strong written and verbal communication skills with the ability to understand, synthesize, interpret, and convey information in a simplified manner.
- Four years bodily injury litigation claim handling experience or comparable claim litigation experience.
Responsibilities
- Oversee major Auto claims from initiation to resolution, ensuring compliance with company policies and industry regulations.
- Conduct detailed investigations to gather evidence, assess liability and determine extent of damages.
- Evaluate claim information and documentation to make informed decisions regarding coverage and settlement.
- Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable settlements.
- Maintain comprehensive and accurate records of all claim activities, communications, and decisions.
- Prepare and present detailed reports on claim status, trends and outcomes to senior management.
- Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.
- Apply litigation management strategies through the selection of counsel and evaluation.
Benefits
- performance-based cash incentive awards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
