Auto Glass Technician - Experience Required

Tire Discounters, Inc.•Lexington, KY

1d•Hybrid

About The Position

Chips Auto Glass, a Tire Discounters company, is looking for Automotive Glass Technicians to join their team. They offer competitive weekly pay, a fantastic bonus structure, great benefits, and supply all tools. As a family-owned company, they invest in their people, offering paid training and company-paid AGRSS certification. This is a mobile Glass Technician position, working both in-shop and at customer locations, requiring the ability to work independently and as part of a team. The role involves installing vehicle glass using specific tools and techniques, adhering to AGRSS and DOW fitting and adhesive processes, and delivering services with a focus on safety, quality, and customer service. Technicians will also manage work orders, customer communication, operate company vehicles safely, mentor other technicians, perform dynamic recalibrations of Advanced Driver Assistance Systems, install power window regulators, and cut/install flat glass. They are expected to adjust to schedule changes, communicate status updates to customers, adhere to daily check-in/check-out processes, promote promotional items, and report any issues to the Glass Service Manager.

Requirements

AGRSS Certified OR required to become certified within 6 months.
Have 3+ years of equivalent experience preferred, 1+ year required.
High School diploma or equivalent
Consistently exceed productivity (five installs per days) & quality standards
Follow Chips Auto Glass policies and procedures on every job.
Fulfill all physical requirements of the job, including, but not limited to: Ability to lift and carry up to 75 lbs. for short periods multiple times a day, Maintain adequate range of motion in upper extremities (shoulder, arm, elbow), Remain on your feet for extended periods of time
Ability to work at elevated heights
The ability to operate a commercial vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements.
Follow Chips Auto Glass policy on Personal Protective Equipment, including but not limited to: safety glasses, uniform, approved footwear & nitrile gloves while working.
Safely handle sharp tools and razor blades while working with and around hazardous chemicals
Ability to remain flexible with hours and days trained/worked as workload fluctuates due to frequent changes in customer and business demands.
Work, collaborate effectively and assist other Technicians and leadership on a daily basis
Working outdoors in both cold and hot weather
Maintain a professional appearance as well as maintenance and cleanliness requirements on Company vehicles.
Exhibit self-motivation with organizational and time-management abilities.
Complete all assigned training and certifications within the allotted timeframe.
Ability to work independently with minimal supervision.
Ability to work Saturdays.
Must be authorized to work in the USA
No smoking in company van or on customers property

Nice To Haves

3+ years of equivalent experience preferred

Responsibilities

Professionally install vehicle glass by using both Cold Knife, Extractors & Fiber Line following all AGRSS & DOW Fitting and adhesive processes.
Deliver all Chips Auto Glass services without assistance at Shop or Mobile Shop in the most efficient and timely manner focusing primarily on safety, quality, and exceptional customer service.
Deliver work orders, customer administration and customer communication through the Chips Auto Glass process and systems.
Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday.
Mentor, train, and assist other Technicians daily.
Communicate clearly and effectively with all scheduled customers using various forms of technology, including but not limited to in-person, texting, or phone call conversations.
Ability to perform dynamic recalibrate Advanced Driver Assistance Systems utilizing Autel Scan Tools and processes.
Professionally install power window regulators and replace side and back window glass.
Have an advanced mechanical aptitude with the ability to demonstrate and share extensive knowledge of the Auto Safety Council (AGRSS) Fitment process.
Ability to adjust to changes in schedule and work diligently and effectively with Customer Advocates and Dispatch to ensure customers are assisted in a timely manner.
Ability to cut flat glass and install as needed.
Provide customers with status updates for each repair or replacement scheduled.
Begin each day successfully by adhering to our daily Check-In Check-Out process.
Present, promote and sell Chips Auto Glass promotional items to customers.
Report any unexpected damage, accidents, injuries, or incomplete jobs to Glass Service Manager.
Undertake any other duties given to you by Glass Service Manager