Auto Glass Installation Technician

Safelite•Murfreesboro, TN

17h•Onsite

About The Position

As a certified Safelite Master Technician, you will be an expert in the industry and will utilize leading technology to skillfully complete vehicle glass repairs and replacements without assistance. While coaching and mentoring other Technicians, you will champion the Safelite Spirit with your can-do attitude, caring heart and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.

Requirements

4-6 years of equivalent experience
Ability to lift and carry up to 75 lbs. for short periods multiple times a day
Maintain adequate range of motion in upper extremities (shoulder, arm, elbow)
Ability to work at elevated heights
Remain on your feet for extended periods of time
The ability to operate a commercial vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements
Follow Safelite’s policy on Personal Protective Equipment (PPE) for all equipment, including but not limited to safety glasses, cut resistant gloves, uniform, approved footwear, arm sleeves and nitrile gloves while working in the course and scope of your employment with Safelite
Safely handle sharp tools and razor blades while working with and around hazardous chemicals
Comply with hiring requirements and drug screens per company policy
Ability to work independently with minimal supervision

Nice To Haves

Consistently achieve highest levels of productivity, NPS and quality standards
Follow Safelite policies and procedures on every job
Ability to remain flexible with hours and days trained/worked as workload fluctuates due to frequent changes in customer and business demands.
Work, collaborate effectively and assist other Technicians and leadership on a daily basis
Work in extreme temperatures
Maintain a professional appearance as well as maintenance and cleanliness requirements on Company vehicles
Exhibit self-motivation with organizational and time-management abilities
Complete all assigned training and certifications within the allotted timeframe

Responsibilities

Professionally install vehicle glass by using the Safelite Way of Fitting processes.
Skillfully deliver all Safelite services without assistance at a Safelite Shop or Mobile Glass Shop in the most efficient and timely manner focusing primarily on safety, quality, and exceptional customer service.
Deliver work orders, customer administration and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
Expert use of vehicle glass tools including our True Seal®, Ezi-Wire™, and Glass Table System (GTS).
Safely and professionally operate a company fleet vehicle to and from customer locations throughout the work day.
Mentor, train and assist other Technicians on a daily basis.
Communicate clearly and effectively with all scheduled customers using various forms of technology, including but not limited to in-person, texting or phone call conversations.
Ability to recalibrate Advanced Driver Assistance Systems utilizing Safelite tools and processes.
Professionally install power window regulators and replace side and back window glass.
Have an advanced mechanical aptitude with the ability to demonstrate and share extensive knowledge of the Safelite Way of Fitting with your team.
Ability to adjust to changes in schedule and work diligently and effectively with Customer Advocates and Dispatch to ensure customers are assisted in a timely manner.
Ability to cut flat glass and install as needed.
Provide customers with status updates for each repair or replacement scheduled.
Begin each day successfully by adhering to our daily Check-In Check-Out process.
Present, promote and sell Safelite promotional items to customers.
Report any unexpected damage, accidents, injuries, or incomplete jobs to Store Manager or Quality Manager immediately.
Undertake any other duties given to you by Safelite Management.