Work From Home Auto Finance Customer Service Coordinator

Capital One•Plano, TX

11d•Remote

About The Position

Our Auto Finance Servicing team has been hard at work strategizing ways to better serve our nearly 3 million customers, and we need savvy problem-solvers in our call center to deliver some world-class red carpet experiences. We’re not just looking to fill open positions – we seek outgoing, passionate people who want to start a long career with a knack for making someone’s day. How cool would it be to tell your friends that your job is to be a ray of sunshine and find solutions that create a happy and loyal customer?

Requirements

High School Diploma, GED, or equivalent certification
At least 2 years Customer Service or Call Center Experience
At least 1 year of experience using Google Suite or Microsoft office
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

Nice To Haves

At least 1 year of auto finance experience
At least 3 years of Customer Service or Call Center experience
At least 2 years experience working in the Financial Industry

Responsibilities

Place outbound calls to potential customers looking to refinance their auto loans
Take an active role in educating customers about our products and services
Answer inbound calls and greet customers with energy and enthusiasm
Thrive in a fast-paced, lively and dynamic work environment
Use a conversation based approach to uncover customer needs using open-ended questions – after all, scripts are for robots
Guide customers through the online enrollment process
Assist customers with account questions in an energetic and spirited manner
Perform multiple tasks / navigate multiple systems simultaneously to service the customer’s application or troubleshoot their questions and issues
Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
Strive for first call resolution, and take true ownership of customer needs and issues
Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date
Build strong working relationships with experience partners to effectively problem solve
Have strong positive influence on peers
Communicate in a professional manner in all settings