Auto Claims Trainee - Remote

Liberty Mutual Insurance•Orlando, FL

9d•$38,000 - $70,000•Remote

About The Position

Are Ready to Launch Your Career in Insurance with a Fortune 100 Company? Come Grow with Us! Advance your career by building a strong foundation in insurance, with a clear path to grow into a claims role and expand your expertise. You will serve as a subject matter expert in initiating Auto and Property claims with precision and professionalism. This role demands a strong command of technical processes and policy interpretation, as well as the ability to apply consultative guidance to help customers understand coverage and next steps. You’ll leverage your expertise and problem-solving skills to navigate complex claim scenarios, ensure accurate First Notice of Loss (FNOL) documentation, and coordinate resources effectively. Your ability to think critically, communicate clearly, and collaborate across teams will be essential to delivering high-quality outcomes and supporting claim resolution.

Requirements

Ability to accurately document claims, interpret policy language, and leverage internal tools and resources to triage exposures and advance claims appropriately.
Strong oral and written communication skills with the ability to counsel customers on coverage, filing options, and the claims process in a clear and reassuring manner.
A commitment to making every interaction effortless and empathetic, while matching the speed of execution to customer expectations.
Creative and analytical thinking to resolve diverse claims challenges and deliver timely, effective outcomes.
High standards for documentation accuracy, confidentiality, and compliance.
Ability to manage multiple tasks in a fast-paced environment, take initiative, and follow through on commitments.
Receptiveness to coaching and a willingness to continuously build expertise in claims processes, systems, and coverage.
Proficiency in Microsoft Outlook, keyboard shortcuts, and claims systems; demonstrated typing proficiency.
Minimum of 1–2 years of experience in a customer-facing or consultative role, preferably within insurance, financial services, healthcare, hospitality, or retail.
Demonstrated success in roles requiring high attention to detail, problem-solving, and decision-making under time-sensitive conditions.
Proven ability to deliver accurate, empathetic, and efficient service in a fast-paced environment.
High school diploma or equivalent required.

Nice To Haves

Experience using claims systems, CRM platforms, or workflow tools to manage documentation and customer interactions a plus.
Bachelor’s degree in Business, Communications, Insurance, or a related field preferred.
Willingness to obtain and maintain applicable licenses through company-sponsored training programs.

Responsibilities

Accurately and efficiently capture new Auto and Property claims, ensuring all First Notice of Loss (FNOL) documentation is complete and precise. Leverage the best available resources to triage exposures and take the most appropriate action to advance the claim and pay what we owe.
Provide clear, expert counsel to customers on coverage, filing options, and the claims process. Help safeguard and repair property while delivering peace of mind through informed, empathetic guidance.
Make every interaction seamless and easy for customers and agents. Be available, responsive, and proactive in setting expectations and outlining next steps.
Match the pace of service to customer expectations. Expedite claims outcomes by removing friction, anticipating needs, and driving timely resolution.
Partner with internal teams and external vendors to facilitate claim progression and ensure service continuity.
Apply critical thinking and innovative approaches to resolve a wide variety of claims challenges and customer concerns.
Maintain high standards for documentation accuracy, confidentiality, and compliance. Meet or exceed service level goals for call handling and transaction quality.
Arrange support services such as rental cars and towing with care and efficiency, ensuring customers receive timely assistance.