Auto Claims Desk Adjuster Hybrid - Lake Mary, FL

Liberty Mutual Insurance•Orlando, FL

16h•$46,000 - $70,000•Hybrid

About The Position

Launch Your Auto Claims Career with a Fortune 100 Company! No Claims Experience Needed, Paid Training & Licensing Included! This is a hybrid role requiring a minimum of 2 days per month in the Lake Mary, FL office, with additional in-person training requirements for the first 6 months. The ideal candidate thrives in a high-volume, fast-paced environment and enjoys a role where no two days are alike. We are looking for positive, high-energy, passionate customer service professionals. As a licensed claims adjuster, you will fulfill the promise made to customers by working with those who have been in an auto accident and need assistance. You will guide insureds and claimants through the auto claims process from start to finish, managing many moving pieces. Strong organizational skills, time management expertise, problem-solving abilities, and a passion for helping others are essential. The role involves speaking to and engaging customers who have just been in an accident and need help, emphasizing a passion for service and treating customers as we would want to be treated.

Requirements

An engaging, outgoing personality and passion for helping customers.
Able to think critically, use resources and seek answers when needed in virtual environment.
Excellent oral, written, decision-making and organizational skills.
Strong typing and multi-tasking capabilities in a structured paperless work environment.
Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
General understanding of overall claim operations and key stakeholders.
Must reside within 50 miles of the Lake Mary, FL office.
1-3 years of related customer service experience or applicable insurance knowledge.

Nice To Haves

College degree preferred.

Responsibilities

Guide insureds and claimants through the auto claims process from start to finish.
Manage many moving pieces within the claims process.
Speak to and engage customers who have just been in an accident and need help.
Represent the Liberty brand and deliver on our promise.
Adapt well to different environments, schedules, and the varying needs of customers.
Ensure customers get exactly what they paid for and need.
Think critically, use resources, and seek answers when needed in a virtual environment.
Handle and process claims using multiple systems.
Utilize multiple systems during virtual training.