Auto Claims Advisor – TD Insurance Auto Centre (Oakville On-site)

TD•Oakville, ON

8d•CA$52,100 - CA$73,600•Onsite

About The Position

As an Auto Claims Advisor, you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise — ensuring they feel informed, supported, and confident every step of the way. TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers. Our Auto Centre teams provide a convenient, one-stop experience — enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location. We are focused on building lasting relationships through personalized service and care.

Requirements

2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged
Strong ability to manage high-volume workflows (100+ claims) with attention to detail
Proven customer service and communication skills
Effective time management and prioritization in a fast-paced environment
Demonstrated ability to analyze, investigate, and negotiate outcomes

Nice To Haves

Post-secondary education is an asset
Progress toward or completion of CIP designation is an asset

Responsibilities

Deliver a customer-first experience through empathy, active listening, and clear communication
Provide timely updates and guidance, ensuring customers feel supported during the claims process
Welcome and assist customers onsite, creating a professional and reassuring environment
Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals
Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution
Review and reconcile repair estimates to support fair and appropriate settlements
Maintain detailed and accurate claims documentation
Gather, assess, and validate information from multiple sources to support claim decisions
Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines
Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards
Partner with internal stakeholders and external vendors (e.g., repair shops, rental providers) to deliver seamless service
Contribute to team performance by supporting operational goals and maintaining productivity metrics
Develop expertise in claims handling, coverage, and investigation practices
Contribute to process improvements and support a culture of continuous learning
Pursue professional development, including CIP designation (asset)