(USA) Auto Care Center Coach

Walmart•Montgomery, AL

2d•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area through effective merchandise management, pricing, and inventory control, while also budgeting and forecasting sales and addressing deficiencies. The role involves providing comprehensive customer service, assisting with purchasing decisions, resolving issues, and processing service orders. The Coach is responsible for maintaining the Auto Care Center, including stocking, organizing displays, ensuring equipment maintenance, and monitoring for environmental and OSHA compliance. This position also coordinates and oversees job-related activities, builds stakeholder relationships, and identifies improvement opportunities. A key aspect is supervising and developing associates through hiring, training, mentoring, and fostering a culture of belonging. The Coach ensures compliance with company policies, supports Walmart's mission, values, and ethics, and is expected to embody principles of respect for the individual, integrity, customer service, and a strive for excellence, including supporting Walmart's goal of becoming a regenerative company.

Requirements

2 years experience in automotive service or service industry field.
1 year of supervisory experience.
Valid driver's license.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Automotive Certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in automotive service or service industry related field.
Supervisory experience.
ASE Certification.

Responsibilities

Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise, ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, assessing economic trends and community needs, ensuring sales and profit goals are achieved, and implementing plans to correct any deficiencies.
Provides customer service and assistance by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services while maintaining a safe shopping environment, creating and processing customer requests and service orders in accordance with company policies and procedures, explaining Auto Care Center and automotive products and services, ensuring technicians are trained and certified on service related procedures, and staging customer vehicles and assisting with work flow as necessary.
Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning and organizing product displays, signing and pricing merchandise, securing fragile and high-shrink merchandise, maintaining equipment in accordance with company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging and organizing merchandise, supplies, and monitoring the Auto Care Center and automotive area for environmental disposal (e.g., batteries, tires, oil) and OSHA compliance, and ensuring customer safety and satisfaction.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision and dental coverage)
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees completely paid for by Walmart).