(USA) Auto Care Center Coach

Walmart • Jefferson City, MO

11d • Onsite

About The Position

We are seeking a dynamic leader who excels at developing high-performing teams, driving operational and financial results, and fostering a culture of belonging. The ideal candidate will model exceptional customer service, ensure compliance with company values and standards, and support continuous learning and growth. This role requires strong collaboration and communication skills to implement business initiatives and lead change across all levels. A commitment to excellence, accountability, and integrity is essential to empower associates and deliver outstanding results for our customers and communities.

Requirements

• 2 years experience in automotive service or service industry field.
• 1 year of supervisory experience.
• Valid driver's license.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

• Automotive Certification from Automotive Technical Institute
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Experience in automotive service or service industry related field
• Supervisory experience
• ASE Certification - Certification

Responsibilities

• Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise, ensuring effective merchandise presentation, accurate and competitive pricing, proper signing and in-stock and inventory levels, budgeting and forecasting sales, assessing economic trends and community needs, and ensuring that sales and profit goals are achieved and implementing plans to correct any deficiencies.
• Provides customer service and assistance by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services while maintaining a safe shopping environment.
• Creates and processes customer requests and service orders in accordance with company policies and procedures, explaining Auto Care Center and automotive products and services, ensuring technicians are trained and certified on service-related procedures, and staging customer vehicles and assisting with workflow as necessary.
• Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise, and securing fragile and high-shrink merchandise.
• Maintains equipment in accordance with company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging, and organizing merchandise and supplies, and monitoring the Auto Care Center and automotive area for environmental disposal (for example, batteries, tires, oil) and OSHA compliance, and ensuring customer safety and satisfaction.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program (for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed