(USA) Auto Care Center Coach

Walmart•Central Square, NY

19h•$65,000 - $80,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by managing merchandise, pricing, inventory, and sales goals. This role is responsible for providing excellent customer service, assisting with purchasing decisions, resolving issues, and ensuring technicians are trained and certified on service-related procedures. The coach maintains the Auto Care Center and sales floor, handles environmental disposal compliance (e.g., batteries, tires, oil, OSHA), and oversees job-related activities. A key aspect of the role involves supervising and developing associates by hiring, training, mentoring, assigning duties, and promoting a culture of belonging. The position also ensures compliance with company policies and procedures, supporting Walmart's mission, values, and standards of ethics and integrity. Walmart aims to help customers save money to live better and is reinventing the shopping experience, with associates playing a crucial role in shaping the future of retail and improving lives.

Requirements

2 years experience in automotive service or service industry field
1 year of supervisory experience
Valid driver's license
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Nice To Haves

Automotive Certification from Automotive Technical Institute
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Experience in automotive service or service industry related field
Supervisory experience
ASE Certification

Responsibilities

Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise ensuring effective merchandise presentation accurate and competitive pricing and proper signing and instock and inventory levels budgeting and forecasting sales assessing economic trends and community needs and ensuring that sales and profit goals are achieved and implementing plans to correct any deficiencies
Provides customer service and assistance by acknowledging the customer identifying customer needs assisting with purchasing decisions locating merchandise resolving customer issues and concerns promoting products and services while maintaining a safe shopping environment creating and processing customer requests and service orders in accordance with company policies and procedures explaining Auto Care Center and automotive products and services ensuring technicians are trained and certified on service related procedures and staging customer vehicles and assisting with work flow as necessary
Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise removing damaged or outofdate goods setting up cleaning and organizing product displays signing and pricing merchandise securing fragile and highshrink merchandise maintaining equipment in accordance with company guidelines handling customer and merchandise claims and returns zoning the area ordering arranging and organizing merchandise99 supplies and monitoring the Auto Care Center and automotive area for environmental disposal for example batteries tires oil and OSHA compliance and ensuring customer safety and satisfaction
Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices
Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform
Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving
Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans
Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)