Auto Body Estimator (Halifax Downtown)

Boyd Group Services

2d • Onsite

About The Position

The Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Requirements

• High School Diploma or equivalent
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Scheduling Tool: Progi Calendar, Google Calendars
• Management information Systems: ASE
• Rental Management: ASE
• Basic Knowledge: Mitchell, Audatex, Alldata, APU, Progi, Car-Part
• Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure

Responsibilities

• Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
• Uphold Boyd’s Core Values : Own it, Win as one, Look ahead
• Consistently demonstrates actions and behaviors supporting our “10 Promise”
• Creating estimates in Audatex and Mitchell estimating systems following the latest guidelines and OEM repair procedures

Benefits

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees