Authorized Person

Global Crossing Airlines • Miami, FL, US, FL

7d • Onsite

About The Position

The Authorized Person is an onboard, non-safety qualified role in addition to the minimum required Flight Attendant crew. This position provides language translation and communication support to enhance passenger understanding, improve the overall customer experience, and assist the crew in effectively communicating with non-English speaking passengers. The Authorized Person is a GlobalX employee assigned to support the Sunrise arrangement, reports to GlobalX operational personnel, and is not a Flight Attendant, required crewmember, or safety-qualified role.

Requirements

• Must demonstrate strong communication and interpersonal skills.
• Must be flexible with scheduling, including irregular hours, weekends, and travel.
• Must be fluent in Creole/French with the ability to communicate effectively with passengers.
• Must be able to work in a fast-paced, safety-sensitive environment.
• Must meet applicable training requirements.
• Strong teamwork and adaptability skills are essential.
• Ground Security Coordinator (GSC)

Nice To Haves

• Prior customer service experience, hospitality, or aviation-related role (preferred but not required).

Responsibilities

• Provide real-time translation between passengers and Flight Attendants.
• Assist in communicating important onboard information such as service procedures, general announcements, and instructions in designated language.
• Support non-English speaking passengers with questions, needs, and service requests.
• Assist Flight Attendants with non-safety related communication during boarding, inflight service, and deplaning.
• Help manage passenger interactions in situations involving language barriers.
• Support during high-demand or irregular operations where communication is critical.
• Provide translation during delays, diversions, or other service disruptions.
• Assist in relaying updates as needed.
• Perform GSC functions, including conducting security-related performance analysis, tracking delays and cancellations, and monitoring Secure Flight results to identify and resolve inhibited errors or discrepancies. For the full scope of responsibilities, please refer to the GSC job description. Performance of GSC duties is considered an inherent responsibility of this position and, therefore, is not eligible for override pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed