Authorizations Department Coordinator

Confluent Health•San Antonio, TX

15h•Onsite

About The Position

Texas Physical Therapy Specialists is seeking a detail-oriented Authorization Coordinator to join our Central Billing Office team. In this vital administrative role, you will help ensure patients receive timely care by managing insurance authorizations, PCP referrals, documentation updates, and communication with clinic teams. The ideal candidate is organized, responsive, comfortable working in patient EMRs and insurance portals, and has prior experience in medical administration, billing, insurance, or healthcare customer service.

Requirements

High School Diploma or GED required.
Customer service experience required.
Basic knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
Comfortable using computer systems, patient EMRs, insurance portals, and business office tools.
Strong written and verbal communication skills.
Highly organized, detail-oriented, and able to manage multiple requests and follow-ups.
Ability to read, understand, and follow oral and written instructions.
Ability to build effective working relationships with clinic staff, patients, employees, and the public.

Nice To Haves

3–5 years of billing, medical administrative, insurance, or related healthcare experience preferred.
Strong attention to detail
Clear and timely communication
Teamwork and collaboration
Ability to follow established workflows
Customer service mindset
Accountability with follow-up and documentation
Ability to stay organized in a fast-paced administrative environment

Responsibilities

Run authorization reports and update the Authorization Tracker for assigned clinics
Submit and follow up on all insurance authorizations and PCP referral requests
Maintain accurate records in patient EMRs, including uploading determinations and chart notes
Communicate efficiently and promptly with clinic staff via chat and email
Participate in team meetings and adhere to established protocols and workflows