Authorizations Coordinator - Client Support & Revenue Cycle Integrity

Behavior Frontiers•El Segundo, CA

12d•$22 - $25•Onsite

About The Position

This role is ideal for someone who enjoys supporting families directly while also taking ownership of the behind-the-scenes details that protect revenue cycle integrity. The Authorizations Coordinator serves as a bridge between families, funding sources, Clinical, Scheduling, Intake, and Billing teams by ensuring authorization records are complete, accurate, timely, and aligned with payor requirements.

Requirements

High School Diploma or GED
Excellent verbal and written communication skills with a strong client service mindset
Strong time management, follow-through, and attention to detail
Ability to review documentation for accuracy and identify missing or inconsistent information
Experience with Microsoft Suite
Ability to multi-task in a fast-paced environment while maintaining confidentiality and professionalism
Ability to maintain confidentiality of PHI
Ability to pass FBI & DOJ fingerprinting
Negative TB test results
Valid government ID
Bilingual in Spanish

Nice To Haves

Bachelor’s Degree
Experience in healthcare customer service, patient access, intake, authorizations, eligibility verification, or revenue cycle support
Familiarity with claim denial prevention, authorization audits, service code/unit tracking, payor compliance requirements, or billing integrity workflows
Experience with Salesforce, MeasurePM, CRM systems, EHR systems, or billing-related platforms
Knowledge of ABA therapy, behavioral health, healthcare intake, or payor authorization workflows

Responsibilities

Serve as a trusted point of contact for families navigating authorization requirements, insurance changes, benefit updates, coverage lapses, and funding source transitions
Communicate authorization status, missing documentation, next steps, and insurance-related requirements to families in a clear, patient, and supportive manner
Ensure timely submission of all required documents to funding sources to support authorization approval and continuation of services
Review authorization records for accuracy, completeness, effective dates, service codes, approved units, funding source requirements, and alignment with scheduled services and across internal systems
Partner with Billing and Revenue Cycle teams to identify authorization gaps, resolve discrepancies, prevent avoidable denials, and support clean claim submission
Collaborate with Clinical, Intake, Scheduling, Billing teams and external stakeholders to protect continuity of care and integrity of services
Track recurring payor issues, documentation delays, authorization trends, and denial risks to support process improvement escalating complex issues while maintaining ownership of follow-through
Perform ad hoc duties and projects as assigned

Benefits

Medical, Dental, and Vision Insurance
401(k) with company match after 6 months
Paid Personal Time Off
Paid Holidays
Paid Sick Leave
Free Telehealth: Free access to a doctor via telehealth for you and your dependents with no limits and no co-pays
Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
Lab Testing Discounts: 10-80% off costs of routine lab work
New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide
Employee Assistance Program: Free access to some support services (financial, legal, counseling, etc.)
Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
Deals: Exclusive discounts and savings to 500+ companies and more!
Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!