Authorization / Eligibility Representative | Austin Radiological Association | Remote
About The Position
JOIN ARA DIAGNOSTIC IMAGING (A Radiology Partners practice): Make a local impact in the Greater Austin, TX area! At Austin Radiological Association (ARA Diagnostic Imaging), we believe transforming radiology starts with investing in the people who deliver care every day. As a practice of Radiology Partners (RP), ARA combines a strong local presence across Austin with the support and resources of a leading national radiology organization—delivering exceptional outpatient imaging while offering healthcare professionals meaningful, sustainable careers. ABOUT ARA DIAGNOSTIC IMAGING & RADIOLOGY PARTNERS, INC. Since 1954, Austin Radiological Association (ARA Diagnostic Imaging) has been a trusted leader in medical imaging across Central Texas, providing high-quality, patient-focused care through 18 state-of-the-art outpatient imaging centers and partnerships with 24 area hospitals throughout the Austin market. As a proud practice of Radiology Partners since 2019, ARA combines trusted local care with the strength of a national radiology organization, offering advanced diagnostic technology, access to hundreds of board-certified radiologists, enhanced AI capabilities, and a commitment to innovation, quality, and convenient community-based care. Together, RP and ARA Diagnostic Imaging we are redefining how imaging supports patients, referring providers, and the clinicians who make care possible. When you join ARA, you’ll be backed by Radiology Partners (RP)—a nationally recognized organization that prioritizes clinical excellence and a people‑first culture.
Requirements
- High school diploma or equivalent.
- Must possess excellent diction and communication skills, excellent telephone manner, excellent customer service and interpersonal skills.
- Strong attention to detail, organizational, and problem-solving skills.
Nice To Haves
- Post-secondary education preferred.
- Experience with Radiology Information System (RIS) preferred.
Responsibilities
- Obtains documents, verifies, and conducts follow-up on insurance authorizations and insurance eligibility as required for scheduled exams.
- Consults with supervisor on complex and/or difficult situations.
- Enters data accurately into system, applying CPT codes to match authorization for exam.
- Consults with Modality Protocol, Clinical Managers, or technologist, as needed to ensure accuracy and smooth workflow.
- Contacts insurance companies to obtain prior authorization and predetermination for exams ordered by practice providers.
- Checks insurance eligibility to ensure that the information provided matches the insurance carrier’s database information.
- Prepares written communication to notify appropriate staff of authorization updates and/or changes for insurance carriers.
- In support of marketing efforts to enhance relationships with referring physician offices, interacts with external customers to inform and educate regarding authorization procedures.
- Works collegially and professionally with all internal and external staff members and physicians.
Benefits
- Competitive compensation and comprehensive total rewards
- True work-life balance in an outpatient setting—no on-call shifts or overnights
- Consistent RP standards with local leadership and support
- Opportunities for modality cross‑training and professional growth
- A fun, team-first culture at ARA —collaborative, supportive, and grounded in safety and trust
- Health and wellness coverage options
- 401(k) with employer offerings
- Paid time off and paid holidays
- Incentive and productivity programs (where eligible)
- Family planning and telehealth benefits (All benefits subject to eligibility requirements.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
