Author

Garmin International, Inc.•Olathe, KS

1d•Onsite

About The Position

We are seeking a full-time Author at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for planning, developing, and delivering moderately complex customer instructional deliverables.

Requirements

Bachelor’s Degree in Technical Writing, Journalism, English or related AND a minimum of 1 year relevant work experience OR an equivalent combination of relevant education and experience
Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
Proficiency using MS Word, Excel, and Outlook
Demonstrates proficient application of requirements, standards, processes, procedures, tools, and technologies
Demonstrates effective verbal, written, and interpersonal communication skills
Demonstrates superior organizational, time-management, and follow-up skills and must be team-oriented, possess a positive attitude, and collaborate effectively with others to achieve goals in a fast-paced, deadline-driven environment
Proven track record in effectively managing tasks and priorities for overlapping projects and meeting deadlines in a consistent, complete, accurate, and timely manner
Demonstrates knowledge of Garmin’s organization, customers, market segments, products, operations, and strategies

Nice To Haves

Master’s Degree in Technical Writing, Journalism, English, or related field
Hands-on experience with Garmin or GPS products
Experience using DITA-based XML, structured authoring, and related tools
Experience using a content management system (CMS)
Experience with desktop publishing tools, specifically InDesign and other Adobe-based products

Responsibilities

Authors new, moderately complex content in the CMS, adhering to established content management strategies, including library strategies, conditions, and topic versioning
Leads new projects that are based heavily on existing documentation and assists with projects that require a lot of new content
Contributes to the development of Documentation and Translation Plans
Works with Information Architects to plan and build architecture for CMS publications
Demonstrates full understanding of authoring standards, XML tagging standards, and departmental standards, processes, tools, and technologies
Collaborates with teams outside of TechComm to define, develop, and approve content
Maintains project calendar and communicates milestones/status to all project stakeholders
Works creatively with graphics professionals to develop new, graphics-based or video-based content that aids in customer understanding
Reviews content written by other authors and provides effective feedback for organization, style, voice, audience, and consistency
Identifies potential TechComm process improvements and works with leadership to define/document processes
Encourages/supports associate development by assisting in training and mentoring other authors
Identifies/troubleshoots moderately complex issues, reproduces issues, evaluates technical cause, and implements/tests solution in a complete, accurate, and timely manner
Actively participates in meetings, trainings, and discussions
Demonstrates a sense of urgency/commitment on right priorities and assists teammates to do the same as well as ensures time/costs toward tasks/projects are justified
Appropriately creates, documents, tracks, and evaluates project requirements, scope, schedules, costs, risks, priorities, assumptions, dependencies, ROI, and plans for own tasks/projects as well as assists with tasks/projects owned by others
Actively seeks to understand internal/external customers and shares/applies information appropriately
Effectively/proactively provides back-up and assistance for teammates as appropriate/needed for team success
Challenges self, learns/applies new skills to achieve success, and maintains reliable/predictable attendance
Identifies opportunities for improved efficiency (time and cost), collaboration, and innovation and helps to plan/implement