Auditor - Night

Casino and•East Saint Louis, IL

7d•Onsite

About The Position

This role is responsible for various front desk and auditing tasks within a hotel environment, primarily during night shifts. Key duties include guest check-in/check-out, reservation management, financial auditing, and ensuring guest satisfaction. The position requires adherence to company procedures, accurate record-keeping, and effective communication.

Requirements

1 years of hotel Front Desk experience, required.
High School Diploma/GED, required.
Must be able to work Weekends and Holidays.
Able to effectively communicate in English via verbal and written.

Nice To Haves

Night Auditor experience, preferred.

Responsibilities

Participate regularly in departmental and company meetings.
Greet guests immediately with a friendly and sincere welcome.
Accurately check guests in and out of the hotel by following company procedure standards.
Ensure proper ID and a form of payment is obtained during guest check-in.
Select a room in accordance with hotel availability and guests’ request.
Create and update guest reservations upon request based on hotel availability.
Ensure to complete daily reports, audit and checklists in a timely manner.
Audit and balance accounts from the days shifts.
Verify and schedule wake up calls.
Prepare guests folios for next day check outs.
Balance cash drawers and folios.
Answer phones calls with a phone smile and within 3 rings.
Send and receive faxes.
Complete a daily bucket check.
Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.
Auditing of room inventory.
Must be friendly and courteous at all times.
Able to satisfactorily complete assignable work tasks requested by the departmental leaders.
Must proactively prioritize needs and effectively manage resources.
Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
Ensure customer service standards are met and retained.
Be able to complete group check-ins, billing in a timely manner.