Audit Service Delivery Lead

SQA Services • Palos Verdes Estates, CA

10d • $60,000 - $70,000

About The Position

As Audit Service Delivery Lead at SQA Services, you will play a pivotal role in supporting SQA’s Audit family of products. This role operates under the direction of the Director of Operations and serves as the primary point of accountability for scheduling execution, team output, and operational health across the Audit family of products. The successful candidate will own team output, proactively identify operational risks before they escalate, and serve as the first line of process improvement awareness for Audit Operations.

Requirements

• Bachelor’s degree in Operations Management, Business, or a related field preferred, or other Bachelor’s degree and commensurate work experience
• Excellent organizational and time-management skills
• Strong leadership and team management capabilities including coachability
• Ability to handle multiple tasks, delegate, and prioritize effectively in a fast-paced environment
• Problem-solving skills and the ability to adapt to changing demands
• Clear, proactive communication — especially in surfacing risks and issues with appropriate urgency and context
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); experience with scheduling software is a plus

Nice To Haves

• Relevant certifications in production scheduling or supply chain management (e.g., APICS, Six Sigma) a plus

Responsibilities

• Manage day-to-day throughput and performance of Service Delivery – Audits team responsible for scheduling the entire set of Audit-related services to be performed by our skilled Auditor/Associate team, currently including: Audits, Assessments, Supplier Desktop Evaluations
• Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel
• Process and triage incoming work requests to the Coordination team, ensuring appropriate assignment and prioritization
• Provide tracking and reporting on key performance indicators (KPIs) including but not limited to: Scheduling throughput rate, preparation throughput rates, and on time scheduling rates
• Provide timely, accurate, and actionable status updates and trends to the Director of Operations with sufficient lead time to course-correct issues before targets are missed
• Proactively monitor operational conditions including team capacity, client request volumes, scheduling conflicts, Contractor upskilling needs, and process friction to surface risks before they become delivery failures
• Flag emerging client behavior patterns (e.g., late submissions, cancellations, expedited request frequency) which have negative downstream impact on scheduling throughput
• Raise process improvement needs with sufficient context to inform project scoping and resource decisions. Participate in process improvement initiatives sponsored by Operations leadership, contributing team-level operational insight
• Provide visibility to Client Success Managers (Key Account Managers) regarding Coordination and Auditor teams’ capabilities to deliver on Expedited timelines and out-of-contract requests
• Document current-state processes and flag deviations from established standards
• Interface with Recruiting, Auditor Care (HR), Engineering, and Technical Leads to manage needed auditor capacity for scheduling
• Train, develop, and supervise the team of Service Delivery Coordinators, ensuring they have the tools, processes, and knowledge to perform scheduling and preparation roles effectively
• Provide guidance on best practices for scheduling, time management, and task prioritization
• Foster a collaborative team environment and address conflicts or concerns constructively
• Conduct regular performance reviews, set development goals, and maintain an active succession plan for the Lead role
• Identify performance gaps and implement corrective actions consistently and fairly

Benefits

• comprehensive medical, vision, and dental coverage
• access to a 401(k)- retirement plan (after 1yr of employment)
• short and long-term disability insurance
• life insurance
• paid parental leave
• various other discounts and perks
• 3 weeks of paid vacation
• 8 or more paid holidays per year
• 5 days of sick leave per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level