Audit Program Manager

E2 Optics•Columbus - New Albany, OH

21h•Onsite

About The Position

E2 Optics is an award-winning, Woman-Owned technology integrator that is a leader in the data center industry. We are one of the fastest-growing and most stable companies in the tech sector, supporting the infrastructure for AI, cloud computing, and future innovations. At E2 Optics, employees work with cutting-edge systems in advanced environments and are invested in through hands-on experience, industry certifications, and leadership opportunities. The company culture emphasizes collaboration, mutual support, mentorship, and celebrating successes. This role is for someone looking to be part of a meaningful, fast-moving, and future-focused organization within one of America's largest and fastest-growing tech integrators.

Requirements

High school diploma or GED required.
Audit completion against project schedule and turnover milestones
Ticket closure rate and backlog reduction
Ticket aging
Auditor productivity and utilization
Accuracy and quality of audit documentation
First Pass Yield and First Time Right performance
Reduction of repeat deficiencies
Auditor qualification and development
Consistency of audit execution across sites
Timely identification and escalation of project quality risks
Collaboration between QA/QC, Production, and Project Management
Successful project closeout and customer turnover

Responsibilities

Provide leadership and operational oversight for the audit program across assigned Strategic Accounts projects and locations.
Partner directly with Production, Project Management, QA/QC, Training, and site leadership to develop and execute audit plans that support project milestones and turnover schedules.
Establish a clear audit operating structure that defines responsibilities, workflow, communication expectations, and escalation paths.
Coordinate auditor staffing and resource allocation based on project priorities, workload, schedule, ticket volume, and individual auditor competency.
Ensure the right auditors are assigned to the right work based on experience, qualifications, productivity, and technical competency.
Oversee the distribution of audit tickets to ensure workload is balanced and resources are being utilized efficiently.
Monitor ticket volume, aging, closure rates, productivity, and overall audit performance to identify bottlenecks and areas requiring additional support.
Drive timely ticket closeout by establishing expectations, monitoring progress, removing roadblocks, and coordinating with Production and project leadership when corrective action is required.
Develop and maintain audit performance metrics, dashboards, and reporting to provide leadership with visibility into audit progress, ticket closure, backlog, productivity, and project risk.
Establish measurable performance expectations for auditors, including productivity, accuracy, documentation quality, and ticket closure.
Identify trends in audit findings and communicate recurring deficiencies to QA/QC and Production leadership so corrective actions can be implemented before issues become systemic.
Work closely with Production leadership to ensure audit findings are communicated quickly and corrective work is properly prioritized and completed.
Support First Time Right initiatives by using audit data to identify repeat failures, installation trends, training gaps, and opportunities for process improvement.
Partner with Training and QA/QC leadership to develop and maintain a pipeline of qualified auditors.
Assist in establishing auditor qualification requirements, competency assessments, field verification, mentoring, and ongoing development.
Ensure new auditors demonstrate the required technical knowledge and field competency before being authorized to audit independently.
Provide coaching, mentorship, and technical guidance to auditors, leads, supervisors, and other personnel involved in the audit process.
Standardize audit methods, documentation requirements, ticket classifications, troubleshooting practices, and closeout expectations across projects.
Ensure audit documentation is accurate, complete, professional, and compliant with E2 Optics and customer requirements.
Verify that audit findings accurately identify the deficiency, location, responsible scope, root cause when applicable, corrective action, and final resolution.
Work with QA/QC leadership to ensure customer quality requirements, specifications, SOPs, and lessons learned are incorporated into the audit process.
Participate in project planning, turnover, quality, and operational meetings as necessary to maintain visibility into upcoming audit requirements, schedule changes, risks, and customer priorities.
Proactively communicate audit risks, staffing concerns, ticket backlogs, recurring deficiencies, and potential schedule impacts to appropriate leadership.
Support incident reviews, root cause analysis, corrective action plans, and lessons learned when audit findings identify significant or recurring quality issues.
Maintain a strong field presence and verify that audit processes are being executed consistently across projects and shifts.
Promote collaboration between QA/QC and Production and reinforce that successful auditing and project turnover are shared responsibilities.
Identify and implement process improvements that increase audit efficiency, ticket closure rates, First Pass Yield, First Time Right performance, and overall project quality.
Support continuous improvement of audit tools, reporting, workflows, and technology.
Travel between project locations as required to support audit operations, training, project recovery, customer priorities, and program needs.
Perform other duties as assigned.