Audiovisual Telehealth Specialist

Intrastaff•Bethesda, MD

5d•Onsite

About The Position

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Requirements

Associate’s degree required
2-5 years of experience supporting audiovisual systems
Knowledge of audiovisual systems
Knowledge of patient television systems, including interactive features
Knowledge of telemedicine technologies
Knowledge of video production equipment
Knowledge of audio systems and recording systems
Knowledge of video editing software
Knowledge of videoconferencing systems
Knowledge of Apple and Microsoft computer platforms
Knowledge of Microsoft office automation software
Knowledge of Zoom and Microsoft Teams

Nice To Haves

Bachelor’s degree preferred
1 year of experience supporting patient television systems and telemedicine systems preferred

Responsibilities

Provides technical support of systems including audiovisual systems, videoconferencing, recording and livestreaming technologies, computer projection and display, audio systems, teleconferencing, virtual meeting technologies, patient television systems, telemedicine technology, and interactive patient systems using sophisticated digital software and hardware.
Provides technical support for events including in person, virtual, and hybrid in person/virtual meetings.
Operates, maintains, distributes, installs, configures, repairs, and upgrades various systems while ensuring their optimal performance.
Instructs staff in use of supported technologies.
Set up, transport, configure, record, stream, test, maintain, monitor, and troubleshoot audiovisual systems, videoconferencing systems, teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment and software, speaker sets, digital cameras and presentation equipment for meetings and events.
Support end users in the provisioning, setup, and use and recording of various virtual meeting software platforms.
Train staff in use of audiovisual hardware and software in meeting rooms and in use of Johns Hopkins approved virtual meeting software.
Perform onsite analysis, diagnosis, and resolution of complex audiovisual hardware and software problems for a variety of end users, and recommend and implement corrective solutions, including vendor repair as needed.
Help maintain an inventory of equipment, cables, and parts.
Install audiovisual system and television system technology or assist in vendor installations.
Provide expert technical support of patient television systems, interactive patient systems, and integrations with various information systems.
Support audio, video, and television broadcast systems in hospital interfaith chapels.
Document equipment and systems failure, repair, installation, and removal.
Respond to requests for support in a timely fashion.
Effectively perform other relevant duties assigned.