Audiology Treatment Technician

Virsono Hearing Centers•Holmdel Township, NJ

24d

About The Position

The Audiology Treatment Technician supports clinic operations, patient care, audiology procedures, and Earlens device management. The role works with the Patient Care Coordinator and supports a remote audiologist, while helping maintain patient flow, clinic readiness, documentation, and compliance. The technician also supports marketing and community outreach and participates in assigned professional development, including enrollment in an audiology technician program.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a busy medical clinic or business environment.
Competency with EMR software, such as Counsel Ear.
Self-starter who can work independently and take ownership of tasks.
Strong verbal and written communication skills in a multicultural environment.
Proactive communication, effective problem-solving, and adaptability to interruptions.
Patient-centered, respectful, and professional approach.
Team-oriented attitude and strong organizational, planning, and attention-to-detail skills.
Commitment to ethical conduct with patients, coworkers, vendors, and partners.
Interest in personal and professional growth.

Nice To Haves

Medical Assistant certificate or similar.
Audiology clinic experience.

Responsibilities

Serve as backup for opening and closing the clinic each day.
Ensure audiology equipment and computers are on and ready for patient use.
Collaborate with the Patient Care Coordinator to manage scheduling and patient flow.
Answer phones, schedule appointments, and support administrative processes.
Manage clinic supply inventory and prepare daily, weekly, and monthly reports.
Attend daily huddles and regular staff meetings.
Comply with HIPAA and clinic policies.
Prepare exam rooms and assist with patient intake.
Support the remote audiologist with telehealth and audiology procedures, including Cognivue screenings, video-otoscopy, OAEs, and other functions as trained.
Provide Earlens orientation, including device care, Bluetooth pairing, and use counseling.
Assist patients and the Patient Care Coordinator with exchanges, returns, and follow-up questions.
Coordinate with ENT groups for Earlens impressions and follow-ups.
Send PCP reports daily and hand-deliver physician reports when required.
Oversee Earlens ordering by uploading invoices and sales agreements to Counsel Ear and ensuring documentation is complete by deadlines.
Receive devices, prepare them for fitting, and verify functionality.
Perform verification and validation of Earlens devices before patient use.
Support grassroots marketing, physician and community education programs, outbound calls to prospective patients, and preparation of marketing materials.
Maintain required certifications.
Participate in continuing education and conferences as assigned, with some travel required.
Enroll in an audiology technician program.