Audiology Technician

Vanderbilt University Medical Center•Franklin, TN

4d•Onsite

About The Position

The Audiology Technician supports audiologists and clinic operations by assisting with patient care, hearing device management, inventory coordination, and administrative functions. This role serves as an important member of the care team, helping deliver high-quality hearing healthcare while ensuring efficient clinic and laboratory operations. The position offers exposure to hearing aid technology, cochlear implants, and patient care across the lifespan. The Vanderbilt Bill Wilkerson Center is a nationally recognized leader in the diagnosis and treatment of hearing, speech, language, and swallowing disorders. Our multidisciplinary team includes Audiologists, Speech-Language Pathologists, ENT (Otolaryngology) Specialists, and Rehabilitation Therapists. We deliver comprehensive, patient-centered care using the latest hearing aid technology, cochlear implants, and communication therapies. As an Audiology Technician, you will support the Hearing Aid Lab and clinic operations, playing a critical role in patient care, device management, and clinical workflow. This position blends direct patient interaction, technical troubleshooting, and administrative coordination, making it an ideal stepping stone for careers in Audiology or Speech-Language Pathology.

Requirements

High school diploma or equivalent required
Three or more years of customer service or patient-facing experience
Strong communication, organization, and multitasking skills
Detail-oriented with a positive, team-first attitude
High school diploma or equivalent (Associate’s or Bachelor’s in Speech, Audiology, or related field preferred)
3+ years of experience in customer service or patient care
Strong interpersonal, organizational, and multitasking skills
Friendly, detail-oriented, and team-focused mindset
Patient Documentation and Billing (Intermediate): Demonstrates mastery proficiency in documentation practices. Documents in the appropriate templates and utilizes only approved abbreviations within patient documentation. Meets institutional standards for quality and timeliness of documentation and billing. May orient new staff to departmental and VUMC documentation standards. Will complete accurate chart audits of co-workers’ documentation.
Customer Service (Intermediate): Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discuss options with customers for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences, and creates business opportunities. Deals with unexpected customer demands smoothly and without conflict.
Audiology Patient Education (Intermediate): Communicates functional impact of assessment findings, treatment interventions, diagnosis, and disease process. Adapts communication to the level of understanding of the patient. Determines comprehension and need for repetition and/or revision of counseling methods. Promotes public awareness and prevention of communicative and related disorders through local, and regional presentations to patient groups (e.g. American Tinnitus Association, Vestibular Disorders Association etc.) Generates measurable improvement in understanding and quality of life of patients and their families.
Hearing Aid Maintenance (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain devices, accessories, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient.
Quality Assurance (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
High school diploma or GED

Nice To Haves

Associate or Bachelor's degree in Audiology, Speech-Language Pathology, Communication Sciences, or a related field preferred
Experience working with pediatric or special needs populations preferred
Associate’s or Bachelor’s in Speech, Audiology, or related field preferred
Experience with special needs populations is a plus

Responsibilities

Provide hands-on support to patients with hearing aids, assistive listening devices, and Bluetooth connectivity
Assist with same-day clinic visits, ensuring efficient and high-quality patient care
Manage inventory, ordering, shipping, and tracking of hearing devices and supplies
Coordinate with audiologists and lab staff to ensure clinic readiness
Maintain accurate records in electronic systems such as TIMS
Travel to satellite clinics as needed to support patient care delivery
Assist patients with hearing aid troubleshooting, Bluetooth pairing, and earmold pickups
Support same-day clinic visits and respond to patient inquiries
Manage device inventory, shipping/receiving, and order tracking
Coordinate with audiologists and lab technicians to prepare for appointments
Maintain accurate documentation and billing in electronic systems (e.g., TIMS)
Assist and counsel same day clinic patients independently with hearing aid repairs, supplies, earmold pick up and accessory Bluetooth pairing.
Document and bill for patient care services.
Schedule same day clinic patients for hearing aid cleanings, supplies, and repairs, and earmold pick up.
Respond timely to patient messages/calls and provider clinical messages.
Complete quality check of invoices with our negotiated prices and purchase order numbers.
Ship items back to manufacturers for repairs, remakes, or refunds via USPS, UPS, or FedEx.
Order hearing aids, accessories, and earmolds per Track aid or custom hearing aid forms