Audiology Assistant

The Villages Health•The Villages, FL

About The Position

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 700 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown.

Requirements

High school diploma or equivalent; some college preferred. Certified as Audiology Assistant or obtain certification within one (1) year of employment.
Minimum one year clerical/billing experience in a health care organization.
Knowledge of clinic policies and procedures and overall understanding of medical office flow.
Knowledge of coding and clinic operating policies.
Proficient skills in computer programs.
Skill in using a calculator.
Skill in tact and diplomacy in interpersonal interactions.
Ability to communicate effectively and work with others
Ability to communicate calmly and clearly with patients.
Ability to understand and interpret policies and regulations.
Ability to read and interpret medical charts.
Ability to examine documents for accuracy and completeness.
Operate standard office equipment including computers, fax machines, copies, printers, telephones, calculators, etc.

Responsibilities

Uses customer service principles and techniques to deal with patients calmly and pleasantly.
Schedules patient appointments.
Calls patients to verify appointments.
Assists patients with credit applications.
Assists in basic hearing aid cleaning and repair.
Prepare contracts and demo (loaner) forms for hearing aids.
Process/return hearing aids for repair or credit.
Daily cash/invoice tracking and handling.
Assists Controller in reconciling monthly cash and expenses associated with audiology program.
Maintain inventory and track purchase orders for supplies and equipment.
Performs insurance eligibility as necessary.
Completes demographic intake in EMR as necessary.
Document patient encounters and phone calls in EMR.
Coordinates 3rd party visits with vendors regarding hearing aids and inspections.
Greets patients and directs them appropriately.
Other duties as assigned.