Receptionist-Audiology assistant

Mercyhealth•Crystal Lake, IL

17d

About The Position

Under the direct supervision of and collaboration with the Audiologist, the audiology assistant will assist with preparation of patient care, manage the life cycle of device/accessory ordering/delivery process and ensure appropriate education is provided to the patient with essential documentation conducted within the EHR.

Requirements

High School Diploma or GED, required
Must be able to follow written/oral instructions.
Passing the Driver’s License Check and/or Credit Check (for those positions requiring).
Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.
Ability of lift up to 50 lbs occasionally, and/or up to 25 lbs frequently
Ability to see
Ability to hear alarms/telephones/normal speaking voice

Nice To Haves

Associate degree in Hearing instruments or Bachelor’s Degree in Communication Disorders Sciences preferred
Assistants Certification in Audiology C-AA or Occupational Hearing Conservationist (OHC) Certification preferred

Responsibilities

Responsible for Audiology phone calls and scheduling of appointments
Verifies hearing aid insurance benefits
Places hearing aid orders through the manufacturers
Orders clinic supplies and replenishes supplies as needed
Troubleshoots and performs minor repairs to hearing aids, earmolds, and other amplification devices, and instructs patients on proper use and care of these devices as allowed by state licensure laws
Responsible for preparing devices and accessories for manufacturer repair, including all associated paperwork and device tracking
Responsible for verifying and maintaining inventory, including documentation of repaired devices and status
Prepares unassembled hearing aids prior to hearing aid delivery
Responsible for completion of purchase contracts and preparation of delivery folders
Reviews the Hearing Instrument Purchase Contract with patient on day of hearing aid fitting
Appropriate documentation of essential device and accessory information into EHR
Verifies accuracy of manufacturer invoices and prepares them for processing prior to submitting to leadership
Responsible for daily cleaning and stocking of exam and testing rooms
Schedules and tracks annual calibration and any additional repair appointments for equipment and obtains purchase order information
Responsible for updating POs biannually
Performs scanning for the audiology department
Assists patients with direct connectivity issues with their cell phones
Prepares supplies and devices for patient pickup as needed
Responsible for timely management of audiology in-basket in the EHR
Prepares necessary billing forms and assists with charge tracking and validation
Enters charges on the Chargeable Schedule for hearing aid repair and supply payments made on dates when patients do not have an appointment