Audiology Assistant

Staffing Proxy•Lubbock, TX

8d•Onsite

About The Position

Cornerstone Audiology is a locally owned hearing healthcare practice in Lubbock, Texas, led by Dr. Julie Hubik. The practice is known for delivering high-quality hearing care and an exceptional patient experience, with a goal of turning patients into friends. Their team culture is built on shared values of diligence, fun, generosity, and genuineness. Cornerstone Audiology is seeking a full-time Audiology Assistant to support their audiologists and hearing aid service center. This hands-on, patient-facing role focuses on the ongoing care, maintenance, and support of hearing aid patients and is ideal for someone who enjoys working with technology, helping patients in person, and building skills in a clinical healthcare setting. Note: This role is not a front desk or call-center position. Phone interaction is limited to hearing aid support and device-related patient follow-up.

Requirements

High school diploma or equivalent required
Experience in a healthcare, technical support, or patient-facing role preferred
Familiarity with hearing aids or medical devices is a plus, but not required
Comfortable working with technology and learning new systems
Strong attention to detail and ability to multitask in a fast-paced environment
Professional, friendly demeanor with a patient-first mindset
Willingness to learn hearing aid technology and clinical workflows

Responsibilities

Clean, check, and maintain hearing aids and accessories
Troubleshoot hearing devices in person and provide basic device support by phone
Pair hearing aids with smartphones and assist patients with connectivity
Support audiologists with patient flow and clinical preparation
Manage hearing aid inventory, supplies, and repairs
Check in hearing aids returned from repair and coordinate patient pick-ups
Schedule follow-up appointments related to hearing aid services
Maintain accurate documentation within the practice management system