Audiology Administrative Technician - Otolaryngology - Holy Redeemer and Cherry Hill
About The Position
The Audiology Technician provides clinical and operational support to audiology services across multiple practice locations. This role supports hearing aid and device workflows, walk-in clinic services, and patient flow to improve provider efficiency and access to care. The Audiology Technician ensures clinic readiness, coordinates device logistics, and assists with administrative and specialty program workflows. This position contributes to operational effectiveness by supporting continuity of care, patient access, and efficient clinic operations according to the Jefferson Health Values and Habits.
Requirements
- High School diploma/GED and Associates Degree
Nice To Haves
- Bachelor degree preferred
- 1 year Previous healthcare or patient service experience preferred
- 1 year Experience in audiology or hearing healthcare preferred
- 1 year Experience supporting hearing aid devices and workflows preferred
- Experience in audiology or hearing healthcare preferred
- Experience supporting hearing aid devices and workflows preferred
Responsibilities
- Assist audiology providers with patient flow and clinical support activities
- Support hearing aid walk-in clinic services, including troubleshooting and triage
- Provide support for unscheduled patient needs and escalate concerns appropriately
- Support patient communication for appointments and follow-up care
- Assist with intake, check-in/out, and staffing coverage as needed
- Coordinate ordering, receiving, tracking, and preparation of devices
- Manage repairs and returns including patient communication
- Maintain accurate documentation in Electronic Medical Record and Hearing Aid/Cochlear Implant Database
- Support follow-up processes and continuity of care
- Support scheduling workflows and chart preparation
- Perform chart review to improve scheduling accuracy
- Maintain clinic flow and support patient access
- Collaborate across teams to improve throughput
- Perform routine equipment checks and coordinate calibration
- Maintain supplies and clinic readiness
- Monitor and order inventory as needed
- Support specialty programs (Progressive Tinnitus Management/PTM) and departmental initiatives (1394 Patients to be Scheduled Work Queue)
- Assist with workflow and operational tracking
- Participate in training and continuing education
- Travel between locations as required
- Provide cross-site coverage
- Assist with events and outreach
- Perform other duties as assigned
Benefits
- medical (including prescription)
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- voluntary benefits
- tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
