Audio-Visual & Technology Services Specialist
About The Position
As a key member of the ETMS team, the Specialist, Audio-Visual & Technology Services supports the delivery of health care to health professionals via video conferencing and other innovative technologies. The primary responsibilities of this job include: leading the specialized technical operations of the ETMS department in the area of expanded services such as special installation projects, service desk operations, educational video conferencing, computer software/hardware application support; ensuring equipment and staffing meet the needs of the client within UHN as well as outside health and other organizations; assisting with procurement of specialized equipment and technologies; performing maintenance and administration of various phases of the operational projects; managing the day-to-day technology needs of the users at UHN. The responsibilities of this role also include providing technical support for Tele-education events across all University Health Network sites; delivering, setting up, moving, dismantling and storing ETMS equipment and other peripheral devices within the UHN sites; troubleshooting and problem-solving videoconferencing equipment; assisting in the expansion of the ETMS program; performing cross-functional and/or other duties consistent with the job classification, as assigned or as requested.
Requirements
- Completion of a 3-year community college program in multimedia, or audio and video recording or recognized equivalent required.
- 3-4 years practical and related experience and/or 2 years on-the-job training required.
- Strong AV background and skills required.
- Excellent organizational and time management skills required.
- Excellent verbal and written communication skills required.
- Ability to set priorities and meet deadlines required.
Nice To Haves
- Experience working in a hospital environment preferred.
Responsibilities
- Coordinate and deliver audiovisual and educational technology services across UHN, including broadcasting, video conferencing, and multi-site event support.
- Provide technical expertise and support by developing solutions, troubleshooting hardware/software, and enabling effective use of AV technology across inter-professional teams.
- Manage event logistics and administration, including intake, scheduling (Microsoft 365), room/equipment bookings, client coordination, and invoicing.
- Install, configure, and maintain AV systems and infrastructure, including control systems, network-enabled equipment, and hardware (e.g., DSPs, microphones, displays).
- Oversee equipment lifecycle management, including procurement, inventory, licensing, maintenance, audits, and replacement planning.
- Deliver training and real-time technical support to staff and clinicians, resolving multiple issues simultaneously via phone, email, and in person.
- Collaborate with IT and internal stakeholders to support connectivity, system updates, and ongoing expansion of AV and ETMS capabilities across UHN.
Benefits
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
