Audio Visual Technician
About The Position
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented A/V Technician to join our Desktop Support team in Newport Beach, CA.
Requirements
- BS in technology related field or equivalent experience
- 5 years of experience in implementing, and supporting audio and video technologies
- 5 years of experience supporting audio visual solutions and products
- 5 years of experience in a technology environment support leveraging networks, voice, data, and video tools.
- Effective communicator with the ability to interact with a wide variety of stakeholders and with experience presenting the business side of technical topics to non-technical audiences.
- Superior customer service mindset and solution delivery focus
- Ability to build consensus in a team of highly skilled technical individuals and drive results
- Independent and able to handle multiple and sometimes conflicting priorities
- Thorough understanding of audio visual and conferencing technologies throughout the entire OSI model (physical up to application layer)
Responsibilities
- Works directly with business customers to deliver enterprise quality support services in audio visual collaboration spaces and technologies
- Provides technical expertise and training and support to all support staff
- Identify potential system problems and develop solutions/repairs.
- Perform maintenance and repair tasks on all video conferencing equipment
- Collaborate with information security, application and support teams in resolving video and audio technology issues
- Troubleshoots audio visual based products internal to Pacific Life and maintains quality level support and services around these products (Microsoft Surface Hubs, Meeting Services, etc.)
- Assists with large scale video conference projects while also integrating them with complex network computing environments
- Assists in the development with implementation schedules, test plans, and orchestrates training programs
- Assists in the installation, configuration, testing of equipment and software; SOWs, SLAs, KPIs, policies and procedures, etc. for area of responsibility
- Communicates complex details in a way that people can understand while collaborating with people at all levels in the organization and ensuring all stakeholders are in the loop
- Able to lead the QA and testing of large A/V projects with minimal supervision and must be able to work independently and prioritize work based on business need
- Remain up to date on current and evolving conference room audio visual technologies with the expectation of obtaining and keeping certifications current.
Benefits
- Medical
- Dental
- Vision
- Wellbeing Reimbursement Account
- Paid Time Off
- Holiday Schedules
- Financial Planning Time Off
- Paid Parental Leave
- Adoption Assistance Program
- 401k savings plan with company match and an additional contribution regardless of participation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
