Audio/Visual Technician

DYOPATH•Valhalla, NY

1d•Onsite

About The Position

At DYOPATH, technology is about creating seamless experiences that help people connect, collaborate, and do their best work. We're looking for an Audio-Visual Technician who thrives at the intersection of technology, customer service, and live event support. As an Audio-Visual Technician, you'll play a critical role in supporting enterprise audiovisual systems, unified communications platforms, hybrid meetings, executive presentations, and high-profile events. You'll work directly with end users and stakeholders to ensure every meeting, presentation, and collaboration experience runs smoothly. If you're passionate about audiovisual technology, enjoy solving technical challenges, and love being the person who makes everything work behind the scenes, we'd love to meet you.

Requirements

Associate degree from an accredited two-year college or technical institution, plus one year of related experience; or An equivalent combination of education, training, and experience.
Strong troubleshooting and problem-solving skills.
Excellent customer service and communication abilities.
Ability to work independently and as part of a team.
Strong time management, organizational, and prioritization skills.
Ability to adapt to changing business needs and environments.
Ability to read and interpret technical documents, safety procedures, and operating instructions.
Ability to write reports and communicate effectively with customers and colleagues.
Ability to analyze information and resolve issues in a structured and efficient manner.
Commitment to safety, quality, and continuous process improvement.

Responsibilities

Set up, operate, and break down multi-camera systems and audiovisual equipment.
Support onsite, hybrid, and remote meetings and events.
Install, troubleshoot, repair, modify, and upgrade A/V equipment and cabling.
Configure wireless networking and synchronization channels for data acquisition.
Manage and maintain onsite audiovisual equipment inventory and report equipment needs.
Install equipment in various environments, including climbing and moving equipment when required.
Map software to network drives and transfer large files across storage platforms.
Configure and modify customer equipment to meet specific business needs.
Perform basic video editing, including cutting, titling, audio adjustments, and codec management.
Complete service reports and required documentation accurately and promptly.
Provide professional, face-to-face customer support while managing multiple tasks and priorities.
Support executive meetings, hybrid events, and enterprise communications
Work with industry-leading technologies, including Microsoft Teams, Crestron, and Dante
Troubleshoot complex audiovisual environments and solve real-time challenges
Build trusted relationships with users through exceptional customer service
Help drive modern workplace collaboration experiences
Support technology that directly impacts productivity and business success