Audio Visual Technical - Redmond, WA

Merge IT•Redmond, WA

8h•Onsite

About The Position

Provides on-site technical support for IT and AV infrastructure and end-users at client's executive location in Redmond, WA. The Support Engineer is accountable for providing premiere technical support to executive level customers, clients and vendors. This includes all aspects of technical support including implementation of audio/visual and IT infrastructure at the facility and responding to customer requests via email, walk-up, and phone calls. Provide premiere technical support for all briefings, demos, special events and internal meetings. Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing technical issues and problems. Monitoring and responding to email inquiries and support requests. Provide technical support for audio/visual equipment including but not limited to Crestron, Extron, Biamp, AV distribution and CMS systems. Provide technical support for servers and back-end network systems including but not limited to Windows servers, storage systems, switched networks and video content devices. Daily maintenance and testing of audio/visual systems, demo systems, back-end infrastructure and hallway interactive displays. Record all issues, customer requests, project work and support calls into the ticketing tool. Maintain the facility technology according to top client standards. Able to conduct self and resolve issues in a highly professional manner with appropriate decision-making skills based on the situation. Work cross functionally with other teams in areas of large events, IT support, AV support, data center support and other areas assigned by management.

Requirements

Prior in-person customer service experience
2-3 years of IT/AV work experience
Ability to work on-site in Redmond, WA Monday – Friday
Must be able to comply with dress code (business casual)
Must be able to comply with drug and background check requirements.

Responsibilities

Provide premiere technical support for all briefings, demos, special events and internal meetings.
Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing technical issues and problems.
Monitoring and responding to email inquiries and support requests.
Provide technical support for audio/visual equipment including but not limited to Crestron, Extron, Biamp, AV distribution and CMS systems.
Provide technical support for servers and back-end network systems including but not limited to Windows servers, storage systems, switched networks and video content devices.
Daily maintenance and testing of audio/visual systems, demo systems, back-end infrastructure and hallway interactive displays.
Record all issues, customer requests, project work and support calls into the ticketing tool.
Maintain the facility technology according to top client standards.
Able to conduct self and resolve issues in a highly professional manner with appropriate decision-making skills based on the situation.
Work cross functionally with other teams in areas of large events, IT support, AV support, data center support and other areas assigned by management.