Audio Visual Tech

Metro National Corporation • Houston, TX

2d • Onsite

About The Position

The Audio Video Specialist is responsible for overseeing the audio/video (A/V) systems across the campus. This person will assist the property teams with ensuring the conference rooms are set up and functioning properly for daily use. They will also be tasked with level 1 response to technical support requests involving the A/V systems and equipment.

Requirements

• A/V technology certifications are preferred
• 3-5 years of experience supporting A/V systems with Crestron equipment
• Working knowledge of A/V system concepts, infrastructure, wiring, and essential equipment
• Working knowledge of Microsoft Teams equipment, configurations, and software operation
• Ability to interpret wiring diagrams and installation drawings
• Ability to troubleshoot general A/V technical issues involving hardware, software, cabling, and connected room equipment
• Ability to work alone or on a team
• Demonstrate excellent communication (written, verbal and listening) and interpersonal skills
• Superior organizational skills and attention to detail
• Must possess a proven ability to deliver high-quality customer service
• Ability to triage and prioritize support requests quickly
• Ability to work after hours and weekends as needed
• Must be able to work in high-pressure and time-sensitive situations
• Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties as outlined above. Must be able to lift boxes/items up to 50 pounds.

Responsibilities

• Check the A/V systems in each rooms on a regular basis to ensure the equipment is functioning properly
• Set up the A/V systems and configuring the spaces, as needed to facilitate the requested reservations
• Respond to technical issues/needs in the amenity spaces from tenants/guests/property teams
• Coordinate with A/V equipment installer for equipment warranty support, maintenance, installs, and replacements
• Assist property management/engineering teams with requests pertaining to the conference spaces
• Be available and on-site for critical meetings to address any A/V issues that may come up
• Stay abreast of the latest AV technology and trends
• Continuously test and learn new AV technology
• Make informed decisions regarding what new AV technology can improve tenant and employee experience in a cost-effective manner

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees