Audio Visual Specialist

Rigil Corporation•Oklahoma City, OK

1d•Onsite

About The Position

Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders. Possess an InfoComm International Certification (CTS) in Audio Visual Technology Installation. Shall have solid oral and written communication skills. Shall, at a minimum, complete basic training in Crestron, AMX, Biamp, and Extron. Shall have a basic knowledge and understanding of all equipment settings related to the normal operation of Audio Visual and Information Technology systems. Shall have the ability to lift and carry up to 50 pounds. Shall have the ability to climb and work at heights of up to 20 feet. Provide daily on-site operational and sustainment support which includes maintaining on a daily basis, a log of performance tasks, customer requests, and known issues. Utilize the Army Enterprise Service Management (AESMP), to track and capture workload. Capture daily and weekly sustainment reporting requirements via the SharePoint ticketing system and SharePoint FCP Repository. Provide status reporting of daily activities, recurring or significant issues, classroom maintenance/preventative maintenance checks and services and problems resolved. Perform monthly preventative maintenance of each installed FCP classroom audiovisual equipment by cleaning/dusting projectors and audiovisual equipment cabinet as needed. Change projector filters and projector lamps as required. Identify, troubleshoot and resolve classroom equipment performance issues and replace parts as required. Serve as the classroom support representative for FCP and maintain routine communications with the COR, preform weekly inventory of shelf stock equipment and items. Maintain Common Operating Picture (COP) of all FCP Classrooms. Assist on-site Government and other personnel with daily classroom operation of audiovisual equipment including the providing of user training as needed. Provide on-site audiovisual expertise for FCP classrooms. Ensure all FCP classrooms are maintained in a fully functional state and operating as designated to perform Government training. Enter sustainment tickets into FCP SharePoint ticketing system and monitor tickets until successful completion and ticket close-out. Maintain proper accountability of equipment and repair parts to support daily troubleshooting, repair and preventative maintenance for FCP classrooms. Report daily issue of bulbs and repair parts by classroom in the FCP repository. Coordinate with FCP technical support point of contacts to resolve troubleshooting issues and return classrooms to fully functional status. Interpret audiovisual signal flow wiring diagrams and schematics; Repairing commication cabling as needed. Document shipping and receiving of classroom audiovisual equipment repair/replacement parts to include documenting incoming and outgoing materials, labeling, packaging, and shipment of material as required. Produce audio products for presentations, ceremonies, conferences, and other events, and set up equipment for others' use in accomplishing the same. Receive requests for audiovisual equipment and set-up to record ceremonies such as change-of-command, retirements, awards, special occasions, presentations and other events, as well as conferences of up to a few days in length. Coordinate with customers to determine audiovisual requirements, conduct site surveys at various locations on the installation to verify access to power outlets, furniture arrangement, and number of speakers required. Determine quantity and configuration position of equipment, pack, transport to and from work site, install, adjust, maintain and operate audiovisual equipment, supporting the Command’s and authorized customers’ events. Test systems prior to presentation or ceremony, set up and operate audiovisual equipment, monitor output during presentations, adjust audio mixers, filters, and acoustic equalizers to prevent distortion and to ensure high-quality sound reproduction. Develop and manage the audiovisual loaner program by maintaining, issuing and receiving audiovisual equipment. Provide instructions and briefings on the use of audiovisual systems and instructional technology equipment. Perform audiovisual setup of equipment for USAFCOEFS and schools’ special events. Shall keep a daily log of all work performed. Shall create SharePoint tickets for each classroom issue reported. Shall create FCP and or AESMP tickets as needed to address classroom issues. Shall provide COR monthly reports of work completed or work pending completion. Reports will be provided on the first normal duty day of each month. Shall propose work log format for COR review and approval within 30 calendar days of contract award. Shall respond to all classroom service requests within two (2) hours. Shall complete all classroom service request work within four (4) hours. Shall respond to all other service requests within four (4) hours. Shall complete work within eight (8) hours. Complex requirements taking longer than eight hours to complete will be discussed with COR and a reasonable completion date will be established.

Requirements

Security + & Computing Environment Certification
InfoComm International Certification in Audiovisual Technology
Associate’s degree in a related field or three (3) years of technically related field experience in providing audio visual support.
Shall have solid oral and written communication skills.
Shall, at a minimum, complete basic training in Crestron, AMX, Biamp, and Extron.
Shall have a basic knowledge and understanding of all equipment settings related to the normal operation of Audio Visual and Information Technology systems.
Shall have the ability to lift and carry up to 50 pounds.
Shall have the ability to climb and work at heights of up to 20 feet.

Responsibilities

Provide daily on-site operational and sustainment support which includes maintaining on a daily basis, a log of performance tasks, customer requests, and known issues.
Utilize the Army Enterprise Service Management (AESMP), to track and capture workload.
Capture daily and weekly sustainment reporting requirements via the SharePoint ticketing system and SharePoint FCP Repository.
Provide status reporting of daily activities, recurring or significant issues, classroom maintenance/preventative maintenance checks and services and problems resolved.
Perform monthly preventative maintenance of each installed FCP classroom audiovisual equipment by cleaning/dusting projectors and audiovisual equipment cabinet as needed.
Change projector filters and projector lamps as required.
Identify, troubleshoot and resolve classroom equipment performance issues and replace parts as required.
Serve as the classroom support representative for FCP and maintain routine communications with the COR, preform weekly inventory of shelf stock equipment and items.
Maintain Common Operating Picture (COP) of all FCP Classrooms.
Assist on-site Government and other personnel with daily classroom operation of audiovisual equipment including the providing of user training as needed.
Provide on-site audiovisual expertise for FCP classrooms.
Ensure all FCP classrooms are maintained in a fully functional state and operating as designated to perform Government training.
Enter sustainment tickets into FCP SharePoint ticketing system and monitor tickets until successful completion and ticket close-out.
Maintain proper accountability of equipment and repair parts to support daily troubleshooting, repair and preventative maintenance for FCP classrooms.
Report daily issue of bulbs and repair parts by classroom in the FCP repository.
Coordinate with FCP technical support point of contacts to resolve troubleshooting issues and return classrooms to fully functional status.
Interpret audiovisual signal flow wiring diagrams and schematics; Repairing commication cabling as needed.
Document shipping and receiving of classroom audiovisual equipment repair/replacement parts to include documenting incoming and outgoing materials, labeling, packaging, and shipment of material as required.
Produce audio products for presentations, ceremonies, conferences, and other events, and set up equipment for others' use in accomplishing the same.
Receive requests for audiovisual equipment and set-up to record ceremonies such as change-of-command, retirements, awards, special occasions, presentations and other events, as well as conferences of up to a few days in length.
Coordinate with customers to determine audiovisual requirements, conduct site surveys at various locations on the installation to verify access to power outlets, furniture arrangement, and number of speakers required.
Determine quantity and configuration position of equipment, pack, transport to and from work site, install, adjust, maintain and operate audiovisual equipment, supporting the Command’s and authorized customers’ events.
Test systems prior to presentation or ceremony, set up and operate audiovisual equipment, monitor output during presentations, adjust audio mixers, filters, and acoustic equalizers to prevent distortion and to ensure high-quality sound reproduction.
Develop and manage the audiovisual loaner program by maintaining, issuing and receiving audiovisual equipment.
Provide instructions and briefings on the use of audiovisual systems and instructional technology equipment.
Perform audiovisual setup of equipment for USAFCOEFS and schools’ special events.
Shall keep a daily log of all work performed.
Shall create SharePoint tickets for each classroom issue reported.
Shall create FCP and or AESMP tickets as needed to address classroom issues.
Shall provide COR monthly reports of work completed or work pending completion.
Reports will be provided on the first normal duty day of each month.
Shall propose work log format for COR review and approval within 30 calendar days of contract award.
Shall respond to all classroom service requests within two (2) hours.
Shall complete all classroom service request work within four (4) hours.
Shall respond to all other service requests within four (4) hours.
Shall complete work within eight (8) hours.
Complex requirements taking longer than eight hours to complete will be discussed with COR and a reasonable completion date will be established.