Audio Visual Systems Engineer (Infrastructure Engineering Analyst)

World Bank Group•Washington, DC

6d•Onsite

About The Position

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. The Digital Workplace Experience unit (ITSDX) sits within the ITS Digital Workplace Department (ITSDW), which delivers end-user technology products and services to WBG’s global workforce of approximately 30,000 users across more than 100 countries. ITSDX is accountable for device lifecycle management, Audio Visual and Video Conferencing (AV/VC) technologies, and live event production — governing the experience quality of those services through XLA frameworks and user experience measurement. Products and services span corporate PCs, printers, and mobile devices; AV/VC systems; and live production for high-profile organizational events.

Requirements

Bachelor's or Master's degree with 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor’s Degree with a minimum of 1 year of related work experience).
7+ years of progressively responsible experience with the setup, operation, monitoring, and troubleshooting of audiovisual systems in complex conference rooms and event spaces, control rooms, boardrooms, auditoriums, theaters, hotels, broadcast environments, or high-profile corporate event venues.
Proven experience supporting executive, VIP, hybrid, or mission-critical events where reliability, discretion, rapid troubleshooting, and professional client engagement are essential.
Hands-on experience with integrated and ad hoc conference systems (i.e., Taiden, Bosch, Televic, etc.), digital audio consoles, streaming workflows, video systems, lighting equipment, computers, and control systems.
Basic familiarity with computer networks and device connectivity in enterprise environments.
Ability to work effectively in a multicultural, international organization serving clients across multiple regions and time zones.
Demonstrated ability to work both independently and collaboratively as a reliable member of a service delivery team.
Service-oriented professional with strong technical expertise, operational discipline, and commitment to delivering reliable, high-quality events and collaboration support in a demanding, fast-paced environment.
Demonstrated responsiveness, reliability, and accountability in day-to-day operations.
Ability to provide consistent support to project teams, technical staff, and business stakeholders.
Commitment to continuous improvement in logistics, deployment, and operational processes.

Nice To Haves

AVIXA CTS certification preferred
SAFe, Agile certification highly desirable

Responsibilities

Perform daily room-readiness checks, power up/down procedures, equipment setup, troubleshooting, and end-to-end testing for high-level conferences, executive meetings, Board-level engagements, and special events with live, virtual, and hybrid elements.
Set up, operate, monitor, and strike conference room and event systems, including microphones, sound reinforcement, digital audio systems, data/video displays, projection systems, cameras, lighting, AV control systems, interpretation support equipment, and collaboration platforms.
Support event operations by responding promptly to client calls, monitoring conference room and event systems remotely and in person, coordinating with event leads, and participating in dry runs, rehearsals, end-to-end testing, and systems verification.
Verify, test, troubleshoot, and monitor virtual and hybrid meeting connections before and during events, including platform configuration, audio/video routing, participant connectivity, content sharing, and escalation of technical risks.
Set up and play back presentations and multimedia content, connect laptop and desktop computers with display interfaces to portable and installed display systems, and correctly size, route, and adjust images for maximum visibility and professionalism.
Set up, operate, and optimize audio systems consisting of microphones, mixers, digital signal processors, amplifiers, speakers, and assistive listening or interpretation feeds, ensuring appropriate levels, clarity, intelligibility, and feedback-free performance.
Set up, play back, stream, record, and monitor content from a variety of video and audio sources, ensuring production quality, proper routing, accurate capture, and timely handoff of recordings or event materials when required.
Demonstrate strong understanding of AV signal flow, system architecture, and event production workflows, with the ability to troubleshoot audiovisual equipment, conferencing systems, networked AV devices, and integrated control systems under time-sensitive conditions.
Provide professional technical presence during high-profile events, anticipating client needs, managing last-minute changes, maintaining discretion, and coordinating with protocol, facilities, security, interpretation, IT, and event teams as needed.
Document technical issues, lessons learned, room conditions, and event support outcomes to support continuous improvement, knowledge sharing, and operational readiness for future events.
Report system anomalies, equipment problems, customer relations issues, event risks, or any other discrepancies that arise, and work with management and technical teams to resolve them promptly.
Other duties as assigned