Audio-Visual Support Engineer

FORTÉ•Mahwah, NJ

6d•$40 - $46

About The Position

The role of Audiovisual Support Engineer will be dedicated to one of our key Enterprise customers. In this senior-level role, you will take ownership of the design, implementation, and support of complex AV systems, ensuring seamless integration with existing infrastructure and providing advanced technical expertise. We are seeking a proactive and detail-oriented Audiovisual Support Engineer to join our technical support team. The ideal candidate will be responsible for providing advanced AV support, troubleshooting, and setup for events, meetings, and daily operations. This role will work on large-scale projects, drive AV system optimization, and lead cross-functional efforts to improve the user experience. You will also mentor lower-level technicians and engineers while managing technical escalations.

Requirements

Expertise in AV control systems (Crestron, Extron, AMX) and programming knowledge.
Advanced understanding of audio, video, and networking protocols, including AV-over-IP technologies (Dante, AES67, NDI, etc.).
Strong proficiency with digital signal processing (DSP), video routing, multi-room AV systems, and integration with IT networks.
Hands-on experience with complex AV system troubleshooting and repair, including hardware failure, network conflicts, and AV system diagnostics.
Familiarity with cloud-based AV management and monitoring tools.
Strong project management skills, with the ability to lead projects from planning to execution.
Exceptional problem-solving abilities and analytical thinking.
Excellent communication skills, able to explain highly technical concepts to non-technical users and executives.
Leadership and mentoring skills, capable of guiding and developing junior staff.

Nice To Haves

Industry certifications such as CTS, CTS-I, CTS-D, CCNA (or similar) highly preferred.

Responsibilities

Design, implement, and configure comprehensive AV systems for various environments (e.g., boardrooms, auditoriums, video conferencing suites, and training facilities). Ensure seamless integration with other IT systems and infrastructure.
Handle the most complex AV issues that are beyond the scope of Level 1 and Level 2 technicians. Diagnose and resolve technical issues related to AV hardware, software, network connectivity, and system interoperability.
Lead the installation and configuration of AV equipment such as video walls, sound systems, control systems, matrix switchers, and AV-over-IP solutions.
Oversee AV-related projects, including new system deployments, upgrades, and retrofits. Manage timelines, budgets, resources, and stakeholder communication to ensure successful project execution.
Collaborate closely with IT and network teams to ensure AV systems are fully integrated into network environments, ensuring compatibility with firewalls, VPNs, and other network infrastructure.
Provide technical guidance to AV Support Technicians (Level 1 and Level 2), offering training and mentorship to help them develop their skills. Serve as the primary escalation point for technical issues.
Evaluate and work with AV vendors and suppliers, manage procurement of AV equipment, and oversee maintenance contracts to ensure optimal service delivery.
Establish and execute preventative maintenance plans for AV systems, using monitoring tools to ensure early detection and resolution of potential issues.
Create and maintain comprehensive documentation of AV system designs, configurations, processes, and troubleshooting procedures. Provide reports on system performance, downtime, and upgrades.
Research and stay current with the latest advancements in AV technology, including AV over IP, cloud-based AV solutions, and next-generation hardware and software.