Audio Visual Supervisor-Full Time (Harrah's Ak-Chin Casino)

Caesars Entertainment•Maricopa, AZ

5d•Onsite

About The Position

This position will be responsible for the operations and maintenance of the sound and lighting systems in all applicable areas of the property. The role involves acting as the principal contact between the property and performers, supervising and maintaining sound and lighting systems, and operating these systems for shows and events. The supervisor will also oversee the setup and strike of band equipment, conduct sound and lighting checks, and advise on equipment purchases. This role works with network engineering for AV network maintenance and serves as a liaison with Convention Services for room sales and AV rentals. Additionally, the supervisor is responsible for maintenance contracts, IPTV distribution systems, and audio/video sources for casino distribution. A key aspect of the role is demonstrating and enforcing service standards, coaching team members, managing labor, identifying cost savings, and acting as a role model.

Requirements

Minimum of 5 years live sound and lighting engineering experience.
Ability to work independently.
Able to read, comprehend, and apply technical material.
Must communicate effectively both orally and in writing.
Must have an awareness of job responsibilities and effectively apply them.
Must interact with team members, outside agencies, and performers in a professional and courteous manner.
Must display a positive attitude while working on multiple priorities and tasks.
Must have reliable transportation
Must have a keen sense of smell
Must possess visual acuity and be able to note visual warnings or error messages from electronic systems
Must be flexible in a demanding environment.
Must always maintain a good attitude.
Must be open-minded and willing to work and learn from a variety of other team members.
Must be able to work in an environment ranging from controlled to moderately severe.
Must be able to climb, stand, bend, and stoop.
Must be able to work in cramped areas for extended periods of time.
Must be able to lift up to 50 lbs.

Responsibilities

Acts as principle contact between the property and the performers.
Supervises as well as setup and maintain the sound and lighting systems
Operates the sound and light systems for assigned shows and events.
Oversees setup and strike of band equipment for different acts in entertainment venues.
Conducts sound and lighting checks for bands for entertainment venue Performances.
Advises on sound and lighting equipment purchases and setup.
Acts as the Supervisor over the Stage Light-Sound Technician
Works with Caesars network engineering for maintenance and operation of network switches for AV network.
Works as a liaison with Convention Services Manager for room sales and AV equipment rentals/setups.
Oversee any maintenance contracts associated with sound and lighting equipment
Responsible for maintenance and operation of IPTV distribution system for casino TVs
Responsible for maintenance and operation of audio and video sources for casino distribution
Demonstrates expertise in all service standards and clearly communicates expectations to team members.
Rigorously hold all team members accountable for always exhibiting all service standards and ensuring they know the value that these behaviors create for the guests, employees and Company
Models a passion for the Company mission, vision and values as well as inspiring team members to do the same.
Executes the Service Recovery model at a proficient level as well as ensuring all team members are empowered to efficiently utilize the tools of the service recovery model.
Must be an expert on how customer service is measured and be able to articulate service scores to team members.
Must be an effective coach and developer of team members by using the leader coaching skills to get, guide and root for employees.
Works to improve service breakdowns to minimize or prevent impact to our guests and/or employees.
Creates onboarding training experiences for new hires to set them up for success.
Creates and updates training and development tools
Motivates the team to work toward peak performance
Consistently manages employee labor through efficient scheduling and staffing to business volume and demand
Demonstrate ways of reducing costs when executing inventories and ordering
Must think creatively and innovatively to always identify cost savings opportunities
Train department trainers to execute top notch training for new hires
Acts as a role model
Follows company policies and procedures as well as state and federal guidelines
Other duties as assigned