Audio Visual Service Specialist

CTI•Marietta, GA

1d•$60,000 - $80,000•Hybrid

About The Position

CTi is seeking an Audio Visual Service Specialist to support multiple courtrooms across Newton County Courts in Covington, GA, and Walton County Courts in Monroe, GA. This role is crucial for maintaining AV systems, troubleshooting issues, training end-users, and ensuring a fantastic customer experience. The ideal candidate will be dependable, polished, and professional, capable of representing CTi with care and expertise in high-pressure situations. This position requires strong AV integration and troubleshooting skills, with experience in systems like Wolf Vision and QSC being highly preferred. While courtroom support experience is a plus, the ability to combine technical knowledge with professionalism and responsiveness is paramount.

Requirements

At least 4 years of commercial AV integration experience is required.
At least 3 years of experience troubleshooting commercial AV integration systems is required.
At least 2 years of experience training clients on AV integration systems is required.
Customer service experience is a must! We need someone who can provide polished, professional support and create a positive experience even in high-pressure situations.
Experience building strong client relationships is required.
A valid driver’s license and reliable vehicle are required to support multiple courthouse locations.
Must be able to pass a criminal background check and a driving history check.

Nice To Haves

Courtroom support experience is a big plus, but not required.
Experience with Wolf Vision and QSC systems is strongly preferred.
An associate's degree is preferred, but not required.

Responsibilities

Respond to service needs for installed AV systems across multiple courtrooms in Newton County Courts and Walton County Courts (mileage will be reimbursed)
Troubleshoot and resolve complex issues with courtroom AV systems, including: Camera, presentation, and visual collaboration systems, including Wolf Vision; Audio systems, including microphones, speakers, DSPs, and QSC platforms; Video routing, switching, and presentation support for courtroom proceedings; Control and integrated AV systems used in live, high-visibility client environments
Resolve hardware, software, configuration, and user-experience issues with urgency and professionalism
Conduct preventative maintenance to keep courtroom systems operating reliably and at optimum levels
Work with programmers and technical teams as needed to load updates and support system changes
Deliver fantastic, customer-facing support and help de-escalate high-pressure situations with professionalism and composure
Train court staff and users on AV systems and best practices
Maintain accurate documentation and ticket updates
Work a typical schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility to arrive early or stay late as needed
Other tasks as assigned

Benefits

Salary $60,000/yr - $80,000+/yr (DOE)
Employer-matched medical and dental insurance.
Vision insurance (available after 60 days of employment)
Employer-matched 401K up to 3% (after 6 months of employment)
Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment)
A graduated PTO program
All major holidays off
Three “floating” holidays, available upon your first day of employment
Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
Cell phone reimbursement plan
Life Insurance, Long and Short Term Disability, 100% paid by CTI.