T26-9586; Infrastructure Engineering, AVP

State Street • Quincy, MA

1d • $110,000 - $177,500 • Onsite

About The Position

Our End-User Digital Experience team within Global Technology Services is responsible for evaluating, deploying, securing, and supporting the audio visual technologies that enable collaboration across State Street's global offices. As we continue to modernize conference rooms, event spaces, personal collaboration environments, and workplace technology standards, we are seeking a self-motivated and technically curious Audio Visual Hardware Engineer to help drive innovation and operational excellence. The successful candidate will possess deep technical expertise in enterprise AV hardware, peripheral devices, room systems, and collaboration technologies. This individual will be responsible for assessing new devices, validating security and compliance requirements, developing configuration standards, executing proof-of-concept testing, troubleshooting complex technical issues, and guiding hardware lifecycle decisions across the enterprise. This role requires a hands-on engineer who enjoys working directly with technology, investigating root causes, validating solutions, and partnering with vendors and stakeholders to ensure reliable, scalable, and supportable AV deployments.

Requirements

• Expertise with enterprise AV hardware platforms, including cameras, microphones, speakers, DSPs, room controllers, conferencing appliances, displays, and collaboration peripherals.
• Experience testing, configuring, and supporting Microsoft Teams Rooms, Zoom Rooms, or equivalent collaboration platforms.
• Experience executing proof-of-concept testing and technical evaluations.
• Strong understanding of AV networking fundamentals, USB peripherals, device interoperability, and room technology ecosystems.
• Experience performing technical troubleshooting and root-cause analysis across hardware, software, and infrastructure components.
• Familiarity with firmware management, hardware lifecycle planning, and device certification processes.
• Understanding of security requirements and risk assessment processes for endpoint and collaboration technologies.
• Ability to work effectively with networking, cybersecurity, engineering, workplace technology, and vendor teams.
• Strong documentation skills, including creation of technical standards, implementation guides, testing plans, and support procedures.
• Ability to clearly communicate technical findings and recommendations to both technical and non-technical stakeholders.
• Creative and effective problem-solving capabilities with strong attention to detail.
• Experience with Incident, Problem, Change, and Service Management processes.
• Ability to manage multiple initiatives and priorities simultaneously.
• Strong ownership mentality and a desire to continuously improve technology, processes, and user experience.
• Demonstrated experience supporting enterprise audio visual technologies in large-scale corporate environments.
• Experience working directly with AV manufacturers, integrators, and technology vendors.

Nice To Haves

• AVIXA CTS, CTS-D, CTS-I, Microsoft Teams Rooms, Zoom, or related certifications preferred.
• Bachelor's degree in Information Technology, Engineering, Computer Science, Audio Visual Technology, or a related discipline preferred.
• Equivalent practical experience in enterprise AV engineering environments will also be considered.

Responsibilities

• Lead the technical assessment, certification, and lifecycle management of enterprise AV hardware platforms with a focus on reliability, security, supportability, and user experience.
• Evaluate conference room, desktop, and collaboration hardware technologies.
• Develop hardware standards and reference architectures.
• Conduct proof-of-concept testing and technical validation.
• Perform feature, compatibility, and interoperability assessments.
• Identify opportunities for hardware modernization and standardization.
• Maintain awareness of emerging AV and collaboration technologies.
• Own the development and maintenance of hardware deployment standards, configuration baselines, and operational readiness requirements.
• Define hardware configuration and provisioning standards.
• Conduct security assessment and vulnerability review of AV platforms and peripherals.
• Manage firmware validation and lifecycle management.
• Perform compliance review and documentation creation.
• Conduct integration testing with conferencing platforms, room systems, and enterprise infrastructure.
• Develop deployment, support, and operational procedures.
• Provide senior-level technical expertise for complex hardware incidents and problem management activities.
• Perform root-cause analysis of AV hardware and room technology issues.
• Provide escalation support for high-impact incidents and service disruptions.
• Collaborate with networking, desktop engineering, cybersecurity, workplace services, and vendors to resolve technical challenges.
• Identify and implement long-term corrective actions.
• Analyze recurring issues and provide recommendations for service improvement.
• Document technical findings and facilitate knowledge transfer to support teams.
• Evaluate next-generation workplace technologies and help shape the future direction of State Street's collaboration environment.

Benefits

• retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to our Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards
• inclusive development opportunities
• flexible work-life support
• paid volunteer days
• vibrant employee networks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree