Audio Visual (AV) Systems Regional Manager

EOS•Menlo Park, CA

1d•$110,000 - $120,000

About The Position

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: As Regional Supervisor , you will lead the SF/Bay/MPK team, overseeing daily operations and ensuring service excellence. Your responsibilities include onboarding and training technicians, managing budgets, travel approvals, and equipment requests, and maintaining dashboards and reporting standards. You will partner with leadership and clients to plan headcount, scope new projects, and drive governance across the region. Regular duties include hosting team meetings, conducting 1:1s, managing internal communications, and fostering client relationships to identify growth opportunities. You will also ensure compliance with SLAs and collaborate with other supervisors to deliver a robust governance framework. Travel may be required up to 25%.

Requirements

Proven experience in team leadership and people management within IT or technical environments
Strong interpersonal and customer service skills with the ability to build and maintain client relationships
Demonstrated ability to manage budgets, reporting, and operational governance
Proficiency in data analytics and process-driven decision-making
Ability to manage remote teams and projects effectively
Solid understanding of Audio-Visual Systems and Integrations
Excellent communication skills (written and verbal)
Strong organizational and time management skills

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, Business Management, or related field
ITIL Foundation or higher certification
PMP or other project management certification
Experience with collaboration technologies (Zoom, Microsoft Teams, Google Meet)
Familiarity with governance frameworks and SLA management
Advanced knowledge of AV systems, networking, and IT infrastructure
Knowledge of ServiceNow or similar ITSM platforms
Lean Six Sigma or process improvement certification
Experience in data visualization tools (Power BI, Tableau)

Responsibilities

Manage all roles & responsibilities of all levels of Technicians
Conduct onboarding, offboarding, and training for all Technicians
Communicate & partner with other teams regarding existing & upcoming projects and relay that information to the team where necessary
Act as team liaison for all employee needs from an HR perspective
Manage the request and approval of all travel requests and billing of associated costs
Manage the team's day-to-day budgets and generate purchase requests
Manage the team's dashboard and ensure all metrics and reporting standards are met
Work with Service Delivery Manager (SDM) & Client to establish future headcount and plan to deliver
Manage the team’s Wiki, Hub, and newsletters to the wider company
Conduct regular 1:1 meetings with team members and host weekly team meetings
Actively develop client relationships & explore team opportunities
Scope new projects and provide high-level consultation of partner asks and delegate accordingly
Collaborate with other leads & executives to deliver a robust governance platform with adequate dashboards & data available
Responsible for overall service governance in region delivering on all SLAs