Audio Visual (AV) Frontline Supervisor

VersaTech-posted 5 days ago

$80,000 - $90,000/Yr

Full-time • Mid Level

Onsite • Silver Spring, MD

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VersaTech is an ISO-certified provider of innovative technology solutions to the public sector, offering services that encompass Digital Transformation, IT Infrastructure Support, Cyber Security, Agile Software Development, Audio Visual Solutions, and Healthcare Consulting. With a strong track record of customer satisfaction and a commitment to excellence, we assure our clients that we possess the talent, management expertise, and innovative mindset required to solve their problems and surpass their expectations. At VersaTech, we have an exciting opportunity for an Audio-Visual Supervisor. We are seeking a talented individual who not only possesses technical and functional expertise but also excels in customer interfacing. In this role, you will be stationed at a customer site, working on a VersaTech Prime program. Position Overview We are seeking a highly skilled Audio Visual (AV) Frontline Supervisor to oversee AV operations and lead a team of technicians in a commercial environment. The ideal candidate will have 7+ years of experience in AV conference room support, team management, and client engagement, with expertise in troubleshooting and maintaining AV systems such as projectors, video switching equipment, and online collaboration platforms like Zoom and Microsoft Teams. In this role, you will ensure the seamless delivery of AV services, provide technical leadership, and foster professional growth among your team members while maintaining strong client relationships in a government setting. Salary: $80,000 - $90,000 depending on experience. Location : Silver Spring, Maryland

Develop and mentor direct reports, including AV Tech I, AV Tech II, and Meeting Production Specialist, fostering their professional growth and guiding them along their career paths.
Act as the primary frontline personnel for client interactions in a governmental setting. Maintain a professional and welcoming demeanor while addressing client inquiries, needs, and concerns in a timely and effective manner.
Demonstrate a strong technical knowledge of AV technologies, including projectors, video switching equipment, audio equipment, and online collaboration platforms such as Zoom Webinar and Microsoft Teams.
Assume responsibility for consulting with clients to engage in comprehensive discussions regarding project concepts, objectives, and target audience.
Manage software schedulers and meeting coordination, including asset management systems.
Ensure that direct reports adhere to standard operating procedures and maintain the functionality of conference room spaces.
Coordinate with vendors and contractors for the installation of audiovisual equipment in conference rooms.
Engage regularly with the Contracting Officer's Representative (COR).
Deliver key performance indicators (KPIs) and foster effective communication to meet contract requirements and client expectations.
Stay updated on industry standards, regulations, and best practices related to audiovisual operations and equipment.
Utilize excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.

7+ years of experience in AV conference room and event support, PC troubleshooting, and managing coordinating Event Management software.
Experience in operating and troubleshooting projectors, video switching equipment, audio equipment, and Polycom video conferencing systems.
Experience in managing live sound equipment, web streaming, broadcasting, and post-production editing.
Ability to perform routine maintenance, cable management, and ensuring A/V equipment is in working condition.
Ability to review performance, deliverables, and compliance with client requirements.
Ability to conduct final inspections and vulnerability tests to ensure quality and reliability.
Ability to evaluate equipment specifications and make recommendations for new equipment purchases.
Experience leading teams, scheduling, and resource allocation .
Possession of excellent verbal and written communication skills for effective client engagement and exceptional customer service.
Ability to train and mentor junior and new team members.
Ability to obtain and maintain a Public Trust Clearance
Ability to obtain Audio Visual Technician (AVT) certification.
May be required to lift up to 35 pounds.
May be required to stand, walk, push, pull, squat, bend, and reach during shift.
Employee may use carts, dollies, hand trucks, and other gear to move items around.

Experience working with a government client or as a government contractor.
Certified Technology Specialist (CTS) and CTS-I certified for this position.
AVIXA, Crestron, Extron, BiAmp, or AMX knowledge preferred; certifications a plus!

VersaTech offers an excellent benefits package that includes medical, dental, and vision benefits, 401k employer-matching retirement contributions after 90 days, generous paid time off (3 weeks PTO plus 11 holidays), and ample growth opportunities.

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