Audio Visual Analyst - Digital and Technology Partners - Onsite

Mount Sinai Health System•New York, NY

2d•Onsite

About The Position

The EVC Analyst’s role is to support and maintain in-house audio-visual equipment, systems, and video conference assets. This includes operating, interfacing, maintaining, distributing, installing, configuring, repairing, and upgrading various electronic devices while ensuring their optimal performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required.

Requirements

HS/GED (Associates preferred).
1 year technical electronic training, or any combination of training and experience from which comparable knowledge can be acquired.
1-2 years related experience, repairing audiovisual equipment.
Excellent technical knowledge of video conferencing communications applications, such as Zoom and MS Teams.
Presentation, and other AV hardware, including HP-Poly, QSC, Biamp.
Comprehensive hands-on AV equipment troubleshooting experience.
Extensive equipment support experience with projectors, PC interfaces, cameras, signal converters/transmitters, and AV switching interfaces.
Good knowledge of current network protocols, operating systems, software, and standards, including WAN, Wi-Fi, LAN connection networks, H.261, H.264 protocols, Windows OS, MAC OS, MS Office Suite.
Mechanically inclined.
Ability to operate power tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into AV hardware products and issues as required.
Understanding of the organization’s goals and objectives.
Effective interpersonal skills and relationship-building skills.
Able to independently solve problems in the field.
Strong customer-service orientation.
Strong written and oral communication skills.
Self motivated and directed.
Keen attention to detail.
Analytical and problem-solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.

Responsibilities

Assist in developing long-term strategies and capacity planning for meeting future video collaboration equipment and corporate technology needs.
Identify and deliver required audio-visual service levels according to company policies and user requirements.
Set up, configure, test, maintain, monitor, and troubleshoot video teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras, and other presentation equipment.
Receive and respond to incoming service request tickets, calls, and/or e-mails regarding AV collaboration software/hardware requests and problems reported.
Perform onsite analysis, diagnosis, and resolution of complex AV collaboration hardware problems for a variety of end users, and recommend and implement corrective solutions, including offsite repair as needed.
Document instances of AV equipment failure, repair/reconfiguration, installation, and removal or replacement.
Initiates video call connectivity and provides technical assistance during videoconferencing.
Accept and process incoming booking requests for AV equipment setup and/or assistance through the Service Now ticket process.
Troubleshoots and provides solutions for technical failure issues during videoconferencing to allow for minimal downtime and continuity of the conference.
Transport AV equipment throughout facility using mobile carts or carrying to location.
Provides support to clients in the assisted and independent use of audiovisual equipment to provide for high quality communication of information during all types of conferences and meetings.
Provides for digital recording and minimal postproduction edits.