Audio Video Support Coordinator

Cornerstone Research • Chicago, IL

6d • Hybrid

About The Position

The Audio Video Support Coordinator is responsible for delivering an exceptional video conference and technology-based meeting experience. This entails Zoom and Poly video infrastructure design, maintenance, and support, conference room equipment maintenance and support, video conference webinar and event support, creating & managing user accounts, providing technical support, processing assigned support tickets, and escalating to appropriate teams when necessary. At Cornerstone Research, you will be part of a thriving, 1,100-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research five times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities.

Requirements

• 2+ years of relevant work experience, in a professional services firm preferred
• Experience with Poly, Zoom and conference room and AV technology
• Excellent quality-conscious customer service skills
• Excellent critical thinking and ability to anticipate needs
• Ability to adapt to change while working in a fast-pace and demanding environment
• Strong written and oral communications
• High school diploma, or equivalent combination of education, skills and experience

Nice To Haves

• Experience with scheduling software, preferred

Responsibilities

• Supports executive level and client events which may include confidential information requiring a high level of discretion, effective management, and strong communication skills.
• Provides conference room support and administration (including conference room workstations) for all offices.
• Provides off-site support for events requiring video conferencing and AV support.
• Designs, configures, and optimizes video conference infrastructure to handle internal and external conferences.
• Optimizes video conference equipment to maximize performance and best utilize resources.
• Provides education and instruction to staff/end users on effective use of video conference equipment.
• Configures, supports, and maintains web/audio collaboration tools.
• Accurately documents instances of hardware failure, repair, installation, upgrade, and removal.
• Develops and maintains documentation.
• Provides knowledgeable, service-oriented support and resolves problems to end user satisfaction.
• Tracks problems from the beginning through resolution for all tickets assigned directly to you and your support teams.
• Works with vendors and fellow IT team members implementing various projects for AV/VC upgrades, replacements, and new installations.
• Performs periodic evening and weekend onsite maintenance work.
• Maintains current knowledge of relevant technology.
• Plans and conducts regular and reoccurring quality testing for audio, video, networking, and bandwidth in all conference rooms.
• Continually aggregates meeting quality feedback from local technicians and users to drive recommendations on appropriate upgrades and improvement of service.

Benefits

• Comprehensive healthcare options
• a monthly wellness subsidy
• complimentary access to premium wellness apps
• Robust retirement savings plans
• A hybrid work model
• generous paid time off
• Specialized support including fertility treatments
• parental leave
• back-up childcare
• eldercare services
• concierge assistance for personal errands
• pet care
• A firm-wide commitment to mentorship
• continuous learning
• a vibrant, inclusive community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED