Audio Video Field Service Engineer

Daktronics • Auburn, AL

23h • Hybrid

About The Position

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work, and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

Your schedule will vary and will include some nights and weekends depending on business needs. Most of your work will be Monday - Friday during normal business hours. We strive for work/life balance. This position requires working 10+ weekends a year to support events. Some last-minute scheduling happens to meet our customers’ needs when an unexpected repair or event happens. Your weekly responsibilities will include both on-site service work at customer locations and remote support. We will work to create a consistent schedule for your remote technical support duties.

Onsite Support (approximately 60-80% - varied, based on business need) consists of supporting Daktronics equipment and end customers where the equipment is located. This work will primarily focus on:
Providing service, installation, or support during an event at a customer site.
Providing on-site technical and maintenance services for Control Systems and Display Systems.
Leveraging your knowledge by training our Service Partners.
Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
Actively creating and updating knowledge base articles for internal/external use.
Perform other duties as assigned or needed to support the efforts of Daktronics.

Remote Support (approximately 20-40% - varied, based on business need) consists of supporting Daktronics equipment and end customers. This work will primarily focus on:
Providing technical over-the-phone support to internal and external customers.
Responding to customers’ request for technical support primarily through incoming and proactive outbound calls.
Providing software application installation/configuration support along with “how-to” assistance.
Troubleshooting and solving basic to sophisticated hardware and software technical issues.

Your office will be at your home, located within 30 miles of Auburn, Alabama. You will travel to customer sites in your Daktronics vehicle within your regional area. You may also travel nationwide or internationally depending on business need. Onsite work can vary by location and from day to day. One day you might work inside a control room, the next day you might be outside on a lift or ladder working with a video display. You are paid for all your working time, including travel time to and from site. When you aren’t working on a customer site, you will work from your home office to remotely support our customers.

Requirements

• Minimum of an associate degree plus relevant experience.
• Must be able to communicate effectively in a variety of settings.
• Positively and professionally able to work in stressful situations.
• Show personal commitment to continuously improve.
• Display a can-do attitude in good and bad times.
• Effectively exercise discretion and independent judgment.
• Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
• Work effectively as a team member assisting when and where needed.
• Comfortable working from a home office location.
• Must be able to get a passport.
• Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
• Ability to lift, carry, and move up to 45 pounds.
• Ability to work in a variety of environments, including cold/hot weather, small spaces.
• Must be able to work nights and weekends based on pre-determined business need.
• The selected individual must be able to travel by air and ground and comply with the Daktronics Driver Eligibility Policy to begin and maintain employment.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Nice To Haves

• Bachelor’s degree preferred.
• Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs.
• Will consider non-technical bachelor’s degree if applicant also has previous experience demonstrating technical learning ability.

Responsibilities

• Providing service, installation, or support during an event at a customer site.
• Providing on-site technical and maintenance services for Control Systems and Display Systems.
• Leveraging your knowledge by training our Service Partners.
• Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
• Actively creating and updating knowledge base articles for internal/external use.
• Perform other duties as assigned or needed to support the efforts of Daktronics.
• Providing technical over-the-phone support to internal and external customers.
• Responding to customers’ request for technical support primarily through incoming and proactive outbound calls.
• Providing software application installation/configuration support along with “how-to” assistance.
• Troubleshooting and solving basic to sophisticated hardware and software technical issues.

Benefits

• competitive compensation
• meaningful benefits
• financial relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees