Audio Video Field Service Engineer

Daktronics • College Station, TX

1d • Hybrid

About The Position

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work, and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none. This position involves providing both onsite and remote technical support for Daktronics equipment and end customers. Onsite work includes service, installation, and event support at customer sites, as well as training service partners and participating in technical training. Remote support involves over-the-phone technical assistance, software installation/configuration support, and troubleshooting hardware and software issues. The role requires travel within a regional area, potentially nationwide or internationally, and working from a home office when not on customer sites.

Requirements

• Minimum of an associate degree plus relevant experience.
• Ability to communicate effectively in a variety of settings.
• Ability to positively and professionally work in stressful situations.
• Show personal commitment to continuously improve.
• Display a can-do attitude in good and bad times.
• Effectively exercise discretion and independent judgment.
• Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
• Ability to work effectively as a team member assisting when and where needed.
• Comfortable working from a home office location.
• Must be able to get a passport.
• Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
• Ability to lift, carry, and move up to 45 pounds.
• Ability to work in a variety of environments, including cold/hot weather, small spaces.
• Must be able to work nights and weekends based on pre-determined business need.
• Ability to travel by air and ground and comply with the Daktronics Driver Eligibility Policy.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Nice To Haves

• Bachelor’s degree preferred.
• Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs.
• Will consider non-technical bachelor’s degree if applicant also has previous experience demonstrating technical learning ability.

Responsibilities

• Providing service, installation, or support during an event at a customer site.
• Providing on-site technical and maintenance services for Control Systems and Display Systems.
• Leveraging your knowledge by training our Service Partners.
• Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
• Actively creating and updating knowledge base articles for internal/external use.
• Perform other duties as assigned or needed to support the efforts of Daktronics.
• Providing technical over-the-phone support to internal and external customers.
• Responding to customers’ request for technical support primarily through incoming and proactive outbound calls.
• Providing software application installation/configuration support along with “how-to” assistance.
• Troubleshooting and solving basic to sophisticated hardware and software technical issues.

Benefits

• Competitive compensation
• Meaningful benefits (details on company website)
• Financial relocation assistance for positions that require placement in a specific location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees