Audio Assistant

ENT and Allergy Associates of Florida•Fort Pierce, FL

About The Position

ENT and Allergy Associates of Florida is seeking an experienced Customer Service/Audiology Assistant to join its established otolaryngology practice in the Port Saint Lucie/Fort Pierce area. The role is suited to someone seeking a full-time career and interested in learning about audiology. Medical experience is not required, though it is a plus. The position includes training that leads to state certification, and candidates must commit to a one-year agreement to enter the training program. The assistant interacts directly with patients, supports patient care and office operations, and works with audiology technology such as hearing instruments and assistive listening devices. The position involves working with patients of different ages and backgrounds and traveling between offices as needed. The employer describes a team environment centered on pride, integrity, quality, teamwork, and service.

Requirements

Commit to a one-year agreement to enter the training program leading to state certification.
Show a desire to learn about audiology and work with technology.
Have a customer-service- and sales-oriented attitude and a positive, can-do approach.
Seek a career rather than a short-term job.
Have strong, articulate communication skills to support patient care.
Have strong computer skills, including typing an average of 50 words per minute and strong Microsoft Word experience.
Be able to work in a changing environment while maintaining excellent customer service.
Show compassion toward a diverse patient population, including children, adults, and elderly patients.
Meet the physical demands of the role, including lifting up to 25 pounds and assisting patients with transfers when necessary.

Nice To Haves

Administrative assistance, retail, or customer service background.
Medical background.
Light experience with Microsoft Excel.
Bilingual Spanish-speaking ability.

Responsibilities

Interact directly with patients and support patient care.
Learn new procedures and develop knowledge of audiology.
Work with hearing instruments, assistive listening devices, and office equipment.
Maintain excellent customer service in a changing environment.
Assist patients transferring from a wheelchair to an exam chair or table when necessary.
Travel between offices as needed.

Benefits

Health insurance, beginning the first of the month following 60 days of full-time employment.
Dental insurance, beginning the first of the month following 60 days of full-time employment.
Vision insurance, beginning the first of the month following 60 days of full-time employment.
Employee assistance program.
Company-paid life insurance.
Short- and long-term disability coverage.
Paid time off.
Professional development assistance.
401(k).
401(k) matching.
Competitive salaries.