Audience Strategy & Operations Manager

Microsoft • ,

5d • $97,600 - $206,400

About The Position

In today’s digital landscape, the ability to build new skills quickly is increasingly important. The Audience Skilling team supports learners in developing skills through microlearning, short-form video, and digital content delivered via Microsoft AI Skills Navigator and social platforms. Our goal is to reach new learners, accelerate skill acquisition, and support workforce audiences with relevant learning experiences.
As an Audience Strategy & Operations Manager, you will lead Audience Skilling programs and operations across content execution, campaign prioritization, and program delivery—ensuring content, campaigns, and planning systems align across audience teams to support consistent delivery at scale.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Master's Degree or equivalent 1+ year(s) experience in product marketing, learning and development, relevant technical roles, customer success, research, industry, program/project management, or corporate education OR Bachelor's degree or equivalent AND 2+ years experience in product marketing, learning and development, relevant technical roles, customer success, research, industry, program/project management, or corporate education
• OR equivalent experience

Nice To Haves

• 5+ years of experience in program management, content operations, or go-to-market execution
• Demonstrated accountability and bias for action in delivering results
• Growth mindset with a focus on continuous learning and improvement
• Experience applying AI technologies in productivity or skilling scenarios
• Ability to prioritize across competing demands and bring clarity in ambiguous environments
• Experience working cross-functionally with product, creative, and business stakeholders
• Track record of building and scaling operating models, governance, or centers of excellence
• Attention to detail, systems thinking, and data-informed problem solving, with effective stakeholder communication

Responsibilities

• Establish and scale an Audience Insights Center of Excellence (CoE) to drive consistency, rigor, and Operational Excellence - defining and implementing standard processes, templates, and governance, including cross-team engagement models.
• Lead end-to-end Audience content operations for AI Skills Navigator (ASN), aligning with the product team on roadmap, gaps, deliverables, timelines and Audience execution plans.
• Establish and drive adoption of editorial calendar and intake prioritization frameworks for campaigns, content, and creative support – balancing business impact, urgency, & capacity
• Event content curation for Tier 1 Skilling event experiences, and ensuring plans land on Audience editorial calendars
• Define standards for asset management, documentation, and bill-of-materials structure, ensuring traceability across content, playlists, and campaigns.
• Embody our Culture and Values

Benefits

• health_insurance
• dental_insurance
• vision_insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level