Audience Services Representative II

STG•Seattle, WA

13d•Hybrid

About The Position

The Audience Services Representative II provides excellent customer service both internally and externally. They effectively communicate and maintain high standards for all interactions with customers and internal departments. They must be able to multi-task and function in a fast-paced ever-changing environment. The position is cross-trained in all box office functions of Audience Services, and a successful candidate must be able to handle emails and phone calls, including season ticket processing, group sales and all accessibility needs. Work is performed on site at any of our six venues and the administrative office. The work schedule will be a hybrid combination of days on site and remote, evening and weekend availability required. Compensation is between $23.45 -$28.14/hour (midpoint of $25.80/hour) DOE, plus medical, dental, vision, paid vacation and sick as well as life and disability insurance. ALL STG POSITIONS STG employees are committed to exceptional patron experiences, cultivating lasting connections, and upholding excellence in every interaction.

Requirements

Demonstrated customer service experience required
Proficient PC skills and the ability to learn new software
Excellent written and verbal communications skills; ability to communicate professionally and effectively both internally and externally
Ability to take direction and act independently
Basic math and accounting proficiency
Ability to regularly problem-solve with tact and diplomacy
Ability to navigate up and down stairs
Thrives in a fast-paced environment while maintaining consistency and close attention to details
Consistent and punctual attendance required
Vision – corrected vision close to 20/20 is necessary to effectively use the computer screen
Most of the time is spent seated or standing at a counter

Nice To Haves

Prior box office or performing arts venue experience preferred
Knowledge of TM Archtics ticketing application preferred

Responsibilities

Cross trained in all box office functions of Audience Services
Work independently and as part of a collaborative team
Provide exceptional service to all customers
Coordinate needs and fulfill ADA and accessibility ticket sales
Reply to customer messages and requests via phone, email and in person
Maintain high-level knowledge of all venue layouts, functions, amenities, and accessibility
Resolve customer service issues or escalate to manager as needed
Coordinate and fulfill group ticket sales
Work in person at live events, handling sales in the box office, and fulfilling will call as needed
Fulfill operational duties such ticket processing, light office tasks and general data entry