Auction Support Team Specialist

Hearst•San Francisco, CA

13d•Remote

About The Position

Help shape the experience of one of the most passionate automotive communities in the world. As an Auction Support Team Specialist, you'll play a critical role in guiding sellers through the live auction process, ensuring every interaction is seamless, responsive, and supportive from start to finish. About Hearst Magazines (Why Us?) Hearst Magazines is one of the world's largest publishers, with a portfolio of more than 30 iconic brands reaching audiences across print, digital, video, social, and experiential platforms. Our brands inspire, inform, and entertain millions of consumers around the globe through trusted content and innovative storytelling.

Requirements

2+ years of experience in customer service, customer support, account coordination, community management, or a related customer-facing role.
Excellent communication and interpersonal skills with the ability to build trust and establish positive relationships with a diverse customer base.
Strong empathy and active listening skills, paired with a genuine desire to help others succeed.
Proven ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment.
Exceptional organizational and time-management skills with the ability to work independently and efficiently.
Sound judgment and professionalism when handling sensitive or confidential information.
Solutions-oriented mindset with strong problem-solving and conflict-resolution abilities.
High levels of integrity, accountability, adaptability, and collaboration.
Ability to work a weekend schedule (Sun–Wed or Wed–Sun) as required for the role.
Candidates must reside in one of the following states: CA, CO, DE, FL, IL, IN, MD, MI, MN, NY, NC, OH, PA, RI, TX, VA, WA, or WI.

Nice To Haves

Interest in and familiarity with enthusiast, collector, or classic vehicles is highly preferred.

Responsibilities

Serve as the primary point of contact for sellers throughout their live auction experience, delivering exceptional customer service from auction launch through completion.
Monitor live auction activity, including comments and seller communications, and respond promptly to inquiries, requests, and issues.
Escalate complex concerns to appropriate internal stakeholders while maintaining clear communication with sellers.
Manage updates, revisions, and corrections to active auction listings to ensure accuracy and a high-quality user experience.
Support sellers whose listings are preparing to go live by providing guidance, answering questions, and sharing status updates.
Maintain accurate records of auction activity, seller communications, monitored listings, and any changes made throughout the auction process.
Collaborate with teammates by assisting with queue management and operational support as business needs require.
Contribute to special projects and additional responsibilities that support the continued growth and success of Bring a Trailer.