Attractions Team Member A - Dollywood Theme Park - Full Time Seasonal

The Dollywood Company • Pigeon Forge, TN

5h • Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking an Attractions Team Member A who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Attractions Team Member A will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Attractions Team Member A is responsible for safely operating assigned high or low thrill rides/attractions, ensuring Guests abide by safety guidelines and monitoring overall operational process of attractions while maintaining a safe, clean and friendly environment. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

• Minimum of 14 years of age is required for Grouper/Greeter positions at Thunderhead, Tennessee Tornado, FireChaser Express, Dragonflier
• Minimum of 16 years of age is required for Ride Operators at Moderate Thrill Attractions and Grouper/Greeter positions at Thunderhead, Tennessee Tornado, FireChaser Express, Dragonflier
• Minimum of 18 years of age is required for Ride Operators at High Thrill Attractions, any activity with use of a motor vehicle, driving vehicles operated exclusively on rails, and working on or ascending lift hills
• Basic computer skills
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history

Nice To Haves

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be committed to continuous improvement
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy
• Able to wear full body safety harness and climb up to a 200-foot lift in order to perform inspections, conduct ride evaluations, and Host training
• Able to ride all rides/attractions which require a physical ride through inspection
• Able to wear all PPE as required
• Able to tolerate all chemicals/detergents utilized in the area
• Able to be subjected to periodic random drug screening as outlined by company policy
• Able to remain alert and attentive at all times
• Able to memorize written safety standards and/or scripts
• Able to speak clearly to include the use of P/A systems and two-way radios
• Able to assist with other departments in need with duties such as cleaning, stocking, returning trays, etc.

Responsibilities

• Operate ride controls/control panels in all weather conditions
• Communicate and enforce safety rules
• Steady guests while entering/exiting ride vehicles during evacuations
• Inspect harness and other safety equipment prior to use
• React calmly and quickly in stressful/emergency situations
• Physically assist guests throughout the ride/attraction as required
• Observe guest actions during ride operations to prevent safety hazards
• Ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction
• Complete required safety paperwork daily
• Initiate friendly interactions with guests
• Clean ride/attraction daily as needed
• Work varying hours and at different areas when needed
• Complete ride/attraction safety ride-around/walk throughs if/when required
• Learn and enforce all centralized measuring guidelines
• Follow all safety standards to include reporting any violation of standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed